Overview
Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term - M-Files - M-Files Oy - Remote - Finland
Customer Success Manager
Job Description
A fixed-term role until June 2027, managing customer relationships across the Nordics, ensuring customer satisfaction, retention, and growth through upselling and cross-selling. Collaborates with internal teams to deliver value and optimize customer experience.
Company Information
Financial Overview (2024)
M-Files Oy was profitable in 2024 with revenue of €98.0M and a profit margin of 0.1%.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- 3-5 years of customer success experience
- Fluent in Finnish and English
- Experience with customer account management
- Nordics customer experience
- Proactive and strategic approach
- Strong communication skills
- IT system implementation experience (plus)
- Swedish or German skills (asset)
Responsibilities
- Manage customer relationships in Nordics
- Ensure customer satisfaction and retention
- Identify upsell and cross-sell opportunities
- Collaborate with internal teams
- Onboard new customers
- Gather customer feedback
Field
Customer success
Education Level
None required
Overview
Job Description
A fixed-term role until June 2027, managing customer relationships across the Nordics, ensuring customer satisfaction, retention, and growth through upselling and cross-selling. Collaborates with internal teams to deliver value and optimize customer experience.
Company Information
Financial Overview (2024)
M-Files Oy was profitable in 2024 with revenue of €98.0M and a profit margin of 0.1%.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- 3-5 years of customer success experience
- Fluent in Finnish and English
- Experience with customer account management
- Nordics customer experience
- Proactive and strategic approach
- Strong communication skills
- IT system implementation experience (plus)
- Swedish or German skills (asset)
Responsibilities
- Manage customer relationships in Nordics
- Ensure customer satisfaction and retention
- Identify upsell and cross-sell opportunities
- Collaborate with internal teams
- Onboard new customers
- Gather customer feedback
Field
Customer success
Education Level
None required