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Overview
ITSM Process Owner, Remote or Helsinki or Tampere - Academic Work Finland Oy - Remote - Finland
Human Resources Specialist
Job Description
The role involves owning, designing, and maintaining ITSM processes within the Transition and Delivery area, including Change, Release, Agile, Project, Test, and Demand Management. The candidate will monitor, control, and optimize processes, lead design and improvement initiatives, and report KPIs.
Company Information
Academic Work FinlandOy
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Strong ITSM background
- Experience with ServiceNow
- Knowledge of ITIL frameworks
- Process automation skills
- Proactive and accountable
Responsibilities
- Monitor and optimize ITSM processes
- Lead process design and improvement
- Report KPIs and plan corrective actions
- Ensure process maturity and efficiency
Field:
Human resources
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Overview
Job Description
The role involves owning, designing, and maintaining ITSM processes within the Transition and Delivery area, including Change, Release, Agile, Project, Test, and Demand Management. The candidate will monitor, control, and optimize processes, lead design and improvement initiatives, and report KPIs.
Company Information
Academic Work Finland Oy
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Strong ITSM background
- Experience with ServiceNow
- Knowledge of ITIL frameworks
- Process automation skills
- Proactive and accountable
Responsibilities
- Monitor and optimize ITSM processes
- Lead process design and improvement
- Report KPIs and plan corrective actions
- Ensure process maturity and efficiency
Field:
Human resources