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Customer Insight Specialist - KONE Oyj - Espoo, Finland
Customer Insights Specialist
Job Description
A key role in implementing Voice of the Customer solutions, supporting customer feedback collection, analysis, and reporting globally, and enabling customer insights in decision-making.
Company Information
About
KONE Oyj on julkinen osakeyhtiö, jonka toimiala on nosto- ja siirtolaitteiden valmistus ja kotipaikka Espoo. Vuonna 2024 KONE Oyj työllisti 1254 henkilöä ja sen liikevaihto oli 794,5 milj. euroa, kasvaen 12% vuoteen 2023 verrattuna. Työnantajalla on tällä hetkellä 5 avointa työpaikkaa Duunitorilla, katso kaikki avoimet työpaikat täältä.
Financial Overview (2024)
KONE Oyj was profitable in 2024 with revenue of €794.5M and a profit margin of 0.3%.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Experience in project management
- Effective communication skills
- Structured working style
- Experience with VoC/Customer Experience Management systems (e.g., Qualtrics, Medallia)
- Knowledge of Salesforce CRM
- Analytical skills with visual analytics tools (PowerBI, Qlik Sense)
- Proficiency in MS Office (Excel, PowerPoint, Teams)
- Understanding of customer experience management
- Basic change management knowledge
- Experience with Agile methodology
- Full professional proficiency in English
- Relevant B.Sc./M.Sc degree
Responsibilities
- Lead survey rollouts in new markets
- Support customer experience efforts
- Master survey processes and data flows
- Support market adoption and development
- Troubleshoot IT systems
- Monitor survey performance
- Ensure access to insights via reporting tools
- Review data and metrics for improvements
- Coordinate communication channels
- Manage internal communication platforms
Field:
Human resources
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Overview
Job Description
A key role in implementing Voice of the Customer solutions, supporting customer feedback collection, analysis, and reporting globally, and enabling customer insights in decision-making.
Company Information
KONE Oyj
About
KONE Oyj on julkinen osakeyhtiö, jonka toimiala on nosto- ja siirtolaitteiden valmistus ja kotipaikka Espoo. Vuonna 2024 KONE Oyj työllisti 1254 henkilöä ja sen liikevaihto oli 794,5 milj. euroa, kasvaen 12% vuoteen 2023 verrattuna. Työnantajalla on tällä hetkellä 5 avointa työpaikkaa Duunitorilla, katso kaikki avoimet työpaikat täältä.
Financial Overview (2024)
KONE Oyj was profitable in 2024 with revenue of €794.5M and a profit margin of 0.3%.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Experience in project management
- Effective communication skills
- Structured working style
- Experience with VoC/Customer Experience Management systems (e.g., Qualtrics, Medallia)
- Knowledge of Salesforce CRM
- Analytical skills with visual analytics tools (PowerBI, Qlik Sense)
- Proficiency in MS Office (Excel, PowerPoint, Teams)
- Understanding of customer experience management
- Basic change management knowledge
- Experience with Agile methodology
- Full professional proficiency in English
- Relevant B.Sc./M.Sc degree
Responsibilities
- Lead survey rollouts in new markets
- Support customer experience efforts
- Master survey processes and data flows
- Support market adoption and development
- Troubleshoot IT systems
- Monitor survey performance
- Ensure access to insights via reporting tools
- Review data and metrics for improvements
- Coordinate communication channels
- Manage internal communication platforms
Field:
Human resources