Operations Manager in travel company in Levi - Scandinavian Travel Group Oy - Kittilä, Finland

This is a senior management position responsible for the operational and strategic delivery of travel services and activities in Levi. Reporting directly to the Company Owner, the Operations Manager integrates human resources, fleet logistics, safety protocols, and daily service delivery to ensure strong seasonal performance. Work Location & Conditions - Location: Levi resort, Lapland. - Working Mode: Full-time, on-site (office and field operations). Remote or hybrid work is not available for this position. - Main office language: English. - Schedule: Full-time. - Contract period: Fixed-term from 15.09.2026 to 15.04.2027, with a strong possibility of permanent continuation based on performance and organizational needs. Your Responsibilities - Operational Lifecycle Management: Directing the seasonal operational strategy, ensuring that service delivery meets company objectives and technical quality standards. - Direct Human Resource Oversight: Manage the Operations Scheduler and field team, including guides and drivers. Responsibilities include performance follow-up, resource allocation, and personnel development. - Logistics: Oversee vehicle fleets, staff housing, equipment, transfers, and daily operational logistics to maximize efficiency and reliability. - Safety & Compliance: Act as the primary person responsible for risk assessment and safety compliance, ensuring activities follow Finnish legislation and internal company protocols. - Stakeholder Coordination: Serve as the main operational link between the Company Owner, Sales, Front Desk, and field teams. - Crisis & Contingency Management: Respond to logistical disruptions, weather challenges, operational changes, and high-intensity seasonal peaks. Requirements & Ideal Profile - Management Experience: Minimum 3-5 years of professional leadership experience in logistics-heavy operations or travel management. - Technical Understanding: Strong understanding of operational requirements in Arctic environments and sub-zero conditions. - Decision-Making: Ability to work under pressure and make clear decisions in a rapidly changing environment. - Leadership: Proven ability to lead a large, multicultural field team. - Communication: Exceptional command of professional English. Proficiency in Finnish or additional European languages is considered a significant asset for local stakeholder management. - Driving License: Valid Category B drivers license required.