Service Advisor for Security Screening - Finavia Oyj - Ivalo, Finland

Airport company Finavia manages and develops 20 airports in Finland. Smooth and high-quality services for airlines and passengers are our heart's matter. We develop Finland's accessibility and good flight connections. We are committed to responsible operations to promote sustainable aviation. We do work without which the world would be far away. Do you want to do work that allows the world to see the Northern Lights? Come be our customer service superhero who saves the passenger's day, reduces the Christmas tourist's stress with great abilities, and brings a smile to the customer's face! We are looking for service advisors for security screening, apron surveillance, and passenger guidance at Ivalo airport for the winter season 2026-2027. As a service advisor, your task is to ensure every customer's smooth travel and the exceptional customer experience we promise, together with other airport operators. You will meet every passenger with a confident approach and ensure they want to return to our fields again. Your duties as a service advisor specifically include security screening, for which we will train you if necessary. Your job description also includes apron surveillance, guiding and advising passengers, and taking care of the order and supervision of the terminal. The work requires normal color vision. The person selected for the position will undergo a basic security clearance and drug testing, as well as a Peth test measuring heavy alcohol consumption for those coming to safety-critical tasks. The work is shift work. The employee we are looking for is a team player equipped with a positive attitude, flexibility, and organizational skills. When working, you naturally tackle fast-paced situations and are used to operating under pressure. You can communicate orally and in writing in Finnish and English; other language skills are an advantage. You are just the right employee for us if you have eyes in the back of your head and actively observe what is happening around you. You master face-to-face customer service in an international environment, dive smoothly into the swirls of social media, and possess sufficient IT skills. In this job, you can use your own expertise and strengths without limit. Varying tasks and working hours ensure that every workday is different and guaranteed to offer experiences of success. We have expert and motivated staff committed to our values: responsibility, safety, customer focus, and renewal. We offer you the opportunity to develop your skills in a leading European airport company. Diverse employment and sports benefits are available. Join a professional and happy community of a thousand Finavia employees! You can learn more about our benefits and career stories at finavia.fi/ura-finaviassa and https://www.youtube.com/watch?v=nRK_0K7kaYo. Interested? Further information about the position can be provided on weekdays 3.6-18.6. from 8-16 by service manager Virpi Kuismi p. 0407531844 and on weekdays in weeks 27-28 by airport manager Joni Nojonen 0207088700. Fill in your application for the position by July 26, 2026, using the application form at https://www.finavia.fi/fi/ura-finaviassa. Attach your CV. We will interview and make selections during the application period.