Telecom Production Support - Infosys - Helsinki, Finland
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Job Description
Join Infosys as a Telecom Production Support in Helsinki, working in Helsinki Finland. Grow an exciting career by joining Infosys. In this role, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. Your responsibilities include managing network packet broker infrastructure, supporting network monitoring, analyzing telecom signaling and traffic, managing network infrastructure, resolving incidents, and supporting 24x7 operations. The role requires proven experience in application support, incident and problem management, change management, and SLA/KPI management. Knowledge of networking, telecom signaling, OEM tools like NetScout and Cisco, and telecom service assurance platforms is essential. The position involves onsite work in Helsinki, Finland, with flexibility for 24x7 shifts.
Company Information
| Location | Active listings |
|---|---|
| Helsinki, Finland | 10 |
| Remote - Global | 9 |
| Espoo, Finland | 6 |
| Jyvaskyla, Finland | 2 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 4 |
| Support Engineer | 3 |
| Technology Lead | 3 |
| Application Support Engineer | 2 |
| SAP S/4HANA Consultant | 2 |
| Process Specialist | 2 |
| Production Support Engineer | 2 |
| SAP Transformation Consultant | 1 |
| Senior Engineer | 1 |
| Technical Process Specialist | 1 |
| SAP Transformation Architect | 1 |
| Technology Analyst | 1 |
| SAP Business AI Developer | 1 |
| SAP Business AI Architect | 1 |
| Service Delivery Manager | 1 |
| SAP Data Strategist | 1 |
| Product Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 14 |
| Senior | 4 |
| Manager | 1 |
Infosys appears in 28 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Helsinki, Finland, Remote - Global, and Espoo, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Proactive issue identification in production environment
- Manage network packet broker infrastructure
- Support network monitoring and traffic analysis
- Troubleshoot telecom signaling and traffic issues
- Manage network infrastructure and support incident resolution
- Participate in change management and operational procedures
Requirements
- Proven experience of application support and maintenance (tier 2 and tier 3)
- Incident management & problem management
- Change management and production deployments
- Batch job management & production
- Dashboarding, automation and simplification
- Application transition and steady state support
- SLA & KPI management
Skills & Technologies
