Merchant Support Advisor - Shopify - Remote - Global
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Job Description
This is a remote role supporting merchants in Canada, working between 9pm and 11pm local time. The role involves providing exceptional support via chat, messaging, and phone, solving complex technical issues quickly, and leveraging AI tools to enhance problem-solving. Support advisors will collaborate with peers, refine help documentation, and support merchants across products and channels. Qualifications include experience in technical support, troubleshooting skills, familiarity with AI, excellent communication, and flexibility in scheduling. The role is high-energy, innovative, and focused on shaping the future of AI-powered commerce.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 33 |
| Remote - EMEA | 1 |
| Role type | Active listings |
|---|---|
| Support Manager | 2 |
| Product Partnerships Lead | 2 |
| Support Specialist | 2 |
| Senior Accountant | 2 |
| Recovery Manager | 1 |
| Security Analyst | 1 |
| Compliance Lead | 1 |
| Financial Analyst | 1 |
| Senior Manager, Account Security | 1 |
| Executive Assistant | 1 |
| Data and Engineering Internship | 1 |
| Product Partner Manager | 1 |
| Product Management | 1 |
| Designer | 1 |
| Digital Producer | 1 |
| Treasury Specialist | 1 |
| Product Marketing Lead | 1 |
| Human Resources Specialist | 1 |
| Researcher | 1 |
| Legal Counsel | 1 |
| Compensation Analyst | 1 |
| Credit Risk | 1 |
| Software Engineer | 1 |
| Lead Marketer | 1 |
| Product Principles | 1 |
| Marketing Lead | 1 |
| Sales Representative | 1 |
| Sales | 1 |
| Audio Visual Technician | 1 |
| Lending Infrastructure Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 28 |
| Senior | 2 |
Shopify appears in 34 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Remote - Global and Remote - EMEA.
Data shown is based on historical job postings from our database.
