Customer Onboarding Specialist - 100% Remote - EMEA - Hostaway - Remote - Global

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within EMEA. Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Profitable, high-growth, and the first short-term rental PMS unicorn. Join us at our most exciting stage yet! Learn more about our recent valuation and story here. About the role: As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products. Responsibilities include implementing onboarding processes, conducting training, developing materials in French and English, maintaining communication, collaborating with sales and success teams, monitoring onboarding effectiveness, and serving as the primary contact for French-speaking customers. Requirements include 2+ years in SaaS customer onboarding or success, C2 level French, professional English, project management skills, interpersonal skills, communication skills, problem-solving skills. We offer competitive pay, remote work, stock options, values-driven leadership, professional growth, country-specific benefits, and a diverse team culture.