Enterprise Customer Success Manager (French speaker) - Canonical - Remote - EMEA
Customer Success Manager
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Job Description
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSMs) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. They onboard new customers, coordinate complex projects, collaborate with sales and support teams, manage customer portfolios, and serve as customer advocates. The role requires native French and excellent English, with at least 5 years of IT experience, familiarity with Linux, cloud, and agile methodologies. The position is remote within the EMEA region, with opportunities for travel and professional growth.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 114 |
| Remote - EMEA | 54 |
| Remote - Worldwide | 14 |
| Remote - Europe | 13 |
| Remote - Americas | 8 |
| London, UK | 1 |
| Remote - Africa | 1 |
| Remote - AMER | 1 |
| Remote - APAC | 1 |
| Anywhere in EMEA | 1 |
| Remote - Middle East | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 25 |
| Engineering Manager | 11 |
| Product Manager | 8 |
| Sales Development Representative | 7 |
| Customer Success Manager | 5 |
| Human Resources Specialist | 4 |
| Product Marketing Manager | 4 |
| Partner Sales Manager | 3 |
| UX Designer | 3 |
| Sales Director | 2 |
| Linux Enablement | 2 |
| HR Generalist | 2 |
| Partner Sales Director | 2 |
| Linux Kernel Engineer | 2 |
| Golang Software Engineer | 2 |
| Marketing Manager | 2 |
| System Software Engineer | 2 |
| Software Developer | 2 |
| Data Infrastructure Engineer | 2 |
| Design Manager | 2 |
| Talent Scientist | 2 |
| Site Reliability Engineer | 2 |
| Treasury Analyst | 1 |
| Cloud Support Engineer | 1 |
| Product Manager - Cloud | 1 |
| Web Developer | 1 |
| Enterprise Sales / Alliances | 1 |
| Marketing Specialist | 1 |
| Telecom Account Executive | 1 |
| Linux Systems Engineer | 1 |
| Global Alliance Director | 1 |
| Engineer | 1 |
| Web Frontend Engineer | 1 |
| Ubuntu Engineering Lead | 1 |
| Accounts Receivable Clerk | 1 |
| Security Operations | 1 |
| Tax Senior Associate | 1 |
| Software Alliances Director | 1 |
| Networking Software Engineer | 1 |
| Security Engineer | 1 |
| Linux Software Engineer | 1 |
| Junior Ads Specialist | 1 |
| Partner Sales Executive | 1 |
| Security Risk Management | 1 |
| Linux Platform Integration | 1 |
| Performance Engineer | 1 |
| Project Manager - Ubuntu Embedded Systems | 1 |
| Graphics and Windowing System Software Engineer | 1 |
| Cloud Solutions Manager | 1 |
| Python Engineer | 1 |
| Data Governance Engineer | 1 |
| Content Marketing Team Manager | 1 |
| GitOps Engineer | 1 |
| Sustaining Operations Engineer | 1 |
| Linux Cryptography and Security Engineer | 1 |
| Developer Relations Engineer | 1 |
| User Science | 1 |
| Containerization & Virtualisation Engineer | 1 |
| Enterprise Open Source Sales Manager | 1 |
| Talent Science | 1 |
| IBM Global Alliance Director | 1 |
| Rust Engineering Lead | 1 |
| NetSuite Engineer | 1 |
| OpenStack Engineering Manager | 1 |
| Senior Communications Specialist | 1 |
| Embedded Linux Consultant | 1 |
| Software Platform Engineering Manager | 1 |
| Security Operations Engineer | 1 |
| Data Platform Engineer | 1 |
| IoT Solutions Architecture | 1 |
| Python Engineering Manager | 1 |
| Information Systems Architect | 1 |
| Technical Alliance Manager | 1 |
| Business Services Team Manager | 1 |
| Golang Engineering Manager | 1 |
| Financial Analyst | 1 |
| Linux Devices Software Engineer | 1 |
| Accountant | 1 |
| Graduate HR Generalist | 1 |
| Lead Python Software Engineer | 1 |
| Cloud Engineering Manager | 1 |
| Software Architect | 1 |
| Enterprise Account Executive | 1 |
| IoT Data Engineer | 1 |
| Growth Engineer | 1 |
| Software Engineering Manager | 1 |
| Junior Data Engineer | 1 |
| Salesforce Engineer | 1 |
| Senior HR Generalist | 1 |
| Cloud Alliances | 1 |
| Partner Marketing Manager | 1 |
| Threat Intelligence Lead | 1 |
| Site Reliability Engineering Manager | 1 |
| Embedded Linux Engineer | 1 |
| Distributed Systems Testing | 1 |
| Regional HR Manager | 1 |
| Salesforce/NetSuite Engineering Manager | 1 |
| Senior Search Lead | 1 |
| Ecosystem Development Manager | 1 |
| Embedded IoT System Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 167 |
| Senior | 15 |
| Manager | 7 |
| Mid-level | 1 |
| Intern | 1 |
| Junior | 1 |
Canonical appears in 209 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - EMEA, and Remote - Worldwide.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Onboard new customers
- Coordinate complex projects
- Collaborate with sales and support
- Manage customer portfolios
- Serve as customer advocate
Requirements
- Native French level
- Excellent command of English
- Minimum 5 years of IT experience
- Experience with Linux, cloud, and agile methodologies
Skills & Technologies
Benefits & Perks
Benefits
