Customer Support Engineer - Revvity - India - Remote
Job Description
Provides technical support to install and maintain company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. Responsibilities include fulfilling aftersales needs, maintaining SLA response times, installing instruments, promoting service contracts, providing customer support, executing scheduled maintenance, and ensuring safety and quality standards. Continuous knowledge updates, soft skills development, and support for organizational growth are also emphasized. Qualifications include a Bachelor's degree with 5-8 years in the Life Sciences Industry, willingness to travel 18-22 days/month, proven track record in diagnostics, excellent communication, negotiation skills, and a collaborative attitude.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 29 |
| Turku, Finland | 11 |
| Remote - Finland | 2 |
| Remote | 1 |
| Role type | Active listings |
|---|---|
| Intern | 4 |
| Human Resources Specialist | 2 |
| R&D Engineering Intern | 2 |
| Corporate Development Summer Intern | 2 |
| Value Stream Planner | 1 |
| Manufacturing Technician | 1 |
| Field Service Engineer | 1 |
| Finance Analyst | 1 |
| Healthcare Professional | 1 |
| Application Support Scientist | 1 |
| Laboratory Intern | 1 |
| Production Worker | 1 |
| Sales Specialist | 1 |
| Intern - Procurement and Data Management | 1 |
| Intern - Quality Assurance Coordinator | 1 |
| Research and Development Analyst | 1 |
| Research & Development Chemist | 1 |
| Internship | 1 |
| Organic chemist | 1 |
| After-Sales Service Engineer | 1 |
| Research & Development Chemist Technician | 1 |
| Research Associate Bioassay | 1 |
| Biochemist | 1 |
| QA Specialist | 1 |
| Life Science Service Engineer | 1 |
| Senior R&D Technician | 1 |
| Sales Representative | 1 |
| Product Manager | 1 |
| Instrument Technician | 1 |
| Legal Advisor | 1 |
| Director of Commercial Finance | 1 |
| Chemistry Team Leader | 1 |
| Senior DevOps Engineer | 1 |
| Distribution Coordinator | 1 |
| Facilities Engineer | 1 |
| Pre-Clinical Imaging Technology Specialist | 1 |
| Senior Production Planner | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 28 |
| Intern | 5 |
| Manager | 2 |
| Senior | 1 |
Revvity appears in 43 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Remote - Global, Turku, Finland, and Remote - Finland.
About
In Revvity meaningful work arises to a whole new level. Revvity isn’t just a workplace. We’re a community of over 11,000 people bonded together by a shared vision of transforming healthcare. Revvity's Turku site has over 500 employees and is a key location for manufacturing and product development in newborn, maternal-fetal health, and prenatal screening. As a global leader in newborn screening, our solutions have tested over 700 million babies worldwide for life-threatening diseases. When working with us you really have the opportunity to make a positive impact on babies’ and mothers‘ lives.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers.
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
- Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Execute preventive maintenance calls as scheduled.
- Align personal working practices with the department’s performance targets.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest specified.
- Make returns of all fully completed service documentation, Service Reports, Expenses Claims, on a daily basis.
- To ensure that quality standards are maintained while servicing the equipment.
- To maintain good communication at all relevant levels of customer organization.
- In case, customer gives poor rating while taking feedback about our services, necessary support has to be taken from colleagues and ensure that customer complaint is resolved.
Requirements
- Bachelors with minimum 5 to 8 yrs of experience in Life Sciences Industry.
- Willing to travel 18-22 days in a month.
- Proven track record in life sciences/Diagnostics business.
- Exceptional verbal and written communication skills, with the ability to engage stakeholders across various sectors.
- Self-motivated and results-driven individual with adept negotiation skills.
- Collaborative team player willing to share knowledge and support colleagues.
Education Level
None required