Safer Gambling Analyst (Finnish Speaking) - Immense Group - Remote - Global

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Finnish-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. Who and what we are after? Language proficiency: native or close to native level of Finnish and fluent level of English, both spoken and written. To have keen interest in the psychology of addiction, regulatory and compliance knowledge. Ability to listen effectively and understand others, empathy. Willingness to learn and strive to improve business operations. Positive mindset and a flexible approach. Ability to work well in a Team. Have analytical thinking with excellent attention to detail. Ability to work in a fast-paced, dynamic environment. A taste of what you’ll do As a Finnish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation. Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking. Monitor escalated player registrations to prevent and avoid underage gambling. Monitor escalated self-excluded players to assess risk and refund, eligible players. Monitor and review follow-up case report on a daily, weekly, and monthly basis. Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded. Adopt a solution-focused approach to assist vulnerable players. Recommend changes and/or amendments to Safer Gambling operational activities and processes. Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required.