Senior SaaS Operations Engineer (IGT1) - IFS - Remote - Global
SaaS Operations Engineer
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Job Description
You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents. As a member of the team providing Sitecore’s global 24/7 coverage, your work hours and schedule may vary according to the company’s needs and in compliance with local legal requirements, and you may be required to work hours or shifts outside your regular schedule. You will be paid any overtime or additional compensation or offered time off in lieu, to which you may be entitled based on your work hours, in accordance with the applicable law and company policy. Key Responsibilities include executing standardized services, handling incidents, contributing to root cause analysis, participating in technical calls, collaborating with engineering teams, deploying and maintaining applications and infrastructure, monitoring, tracking project progress, suggesting improvements, updating runbooks, and mentoring junior engineers.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 75 |
| Remote | 8 |
| Espoo, Finland | 3 |
| Remote - Finland | 2 |
| Remote - North America | 2 |
| Europe | 1 |
| Remote - EU | 1 |
| Role type | Active listings |
|---|---|
| Sales Executive | 7 |
| Account Executive | 6 |
| Human Resources Specialist | 4 |
| Software Engineer | 4 |
| Project Manager | 3 |
| Strategic Account Executive | 3 |
| Cloud Engineer | 3 |
| IT Trainer | 2 |
| Product Manager | 2 |
| DevOps Engineer | 2 |
| Director | 2 |
| Solution Architect | 2 |
| Industry Principal | 2 |
| Presales Consultant | 2 |
| Solutions Consultant | 2 |
| Business Solutions Architect | 2 |
| Solutions Consulting Director | 1 |
| Solution Marketing Manager | 1 |
| Pre-Sales Consultant | 1 |
| Manager | 1 |
| Business Development Representative | 1 |
| Deployment Engineer | 1 |
| Renewals Business Support Specialist | 1 |
| Vice President, Commercial Operations | 1 |
| Account Director | 1 |
| Enterprise Account Executive | 1 |
| Regional Account Executive | 1 |
| Sales Representative | 1 |
| Marketing Campaigns Specialist | 1 |
| Senior Consultant | 1 |
| Sales Director | 1 |
| Engineering Director | 1 |
| HubSpot Administrator | 1 |
| Customer Success Manager | 1 |
| Deal Desk Specialist | 1 |
| Key Account Executive | 1 |
| Privacy & Data Protection Lead | 1 |
| ERP Presales | 1 |
| Commercial Lead | 1 |
| Product Designer | 1 |
| Marketing Campaigns Manager | 1 |
| Solution Consultant | 1 |
| Engineer | 1 |
| Social Media Manager | 1 |
| Industry Leader | 1 |
| AI Internship | 1 |
| Cloud Engineer / Senior Cloud Engineer | 1 |
| Client Services | 1 |
| AI Engineer | 1 |
| Security Operations Center Analyst | 1 |
| Architect | 1 |
| Cloud Solution Engineer | 1 |
| Channel Deal Desk | 1 |
| Aerospace and Defense Marketing Manager | 1 |
| Delivery Director | 1 |
| Undergraduate Trainee | 1 |
| Solution Marketing | 1 |
| Consultant | 1 |
| Demand Generation | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 57 |
| Senior | 12 |
| Manager | 2 |
| Entry-level | 1 |
IFS appears in 92 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote, and Espoo, Finland.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Microsoft Azure Administrator (AZ-104) Certification
- At least 2 more certifications in Linux, AKS, Elastic or Redis
- 3-4 Years proven track record in Azure and/or AWS cloud technologies
- 3-4 Years experience with NoSQL databases like Redis, Elastic Search, etc.
- 3-4 Years experience in containerization and microservices technologies
- 2-3 Years experience with gitops tooling
- More than 4 years of experience with Linux and understanding of Linux based software stacks
- Kubernetes administration knowledge
- Hands-on experience with ITSM tools like Jira Service Desk, Service Now, etc.
- Knowledgeable about on-call management tools like OpsGenie, PagerDuty
- Experience as an L1 or L2 support engineer
- Knowledgeable about Infrastructure automation frameworks like Ansible, Terraform, etc.
- Knowledgeable about monitoring technologies
- Independent and out of the box problem solving and troubleshooting skills
- Excellent written and spoken knowledge of English
- Focused on customer success
- Be a team player
- Attention to detail
