Customer Service Specialist - deskbird - Paris, France
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Job Description
deskbird is looking for a Customer Service Specialist to be the first point of contact for our customers across Europe. The role involves managing support tickets via Zendesk, understanding customer needs, troubleshooting issues using resources like the Help Center, Notion, Slack, and the product, and escalating bugs when necessary. Fluency in English and French is required, with additional skills in German and experience with SaaS tools like Jira, BigQuery, or Customer.io being advantageous. The role is remote, with a focus on providing warm, clear, and well-structured communication to customers, handling complaints with patience, and working independently in a flexible environment. Benefits include competitive pay, unlimited leave, team summits, home office support, and learning budgets.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 6 |
| Berlin, Germany | 3 |
| Munich, Germany | 2 |
| Remote | 1 |
| Role type | Active listings |
|---|---|
| Partnerships Director | 1 |
| Data Scientist | 1 |
| Senior Technical Account Manager | 1 |
| Website Growth Manager | 1 |
| Brand Director | 1 |
| Business Development Representative | 1 |
| Product Marketing Director | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 5 |
| Senior | 1 |
deskbird appears in 12 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Berlin, Germany, and Munich, Germany.
Data shown is based on historical job postings from our database.
Job Details
Benefits & Perks
