Senior Support Engineer - Infosys - Helsinki, Finland
Support Engineer
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Job Description
Infosys is seeking a Senior Support Engineer to work on OpenText NNMi and related scripting, monitoring, and troubleshooting tasks in Helsinki, Finland. The role involves handling alerts, incidents, and NOC operations, with automation using Shell and Python scripting. The candidate should have good Linux/Windows administration skills, familiarity with SNMP and SSH, and experience with dashboards like ELK, Grafana, or Splunk. The position requires high analytical skills, initiative, customer focus, and excellent communication. The environment offers growth opportunities in a global company.
Company Information
| Location | Active listings |
|---|---|
| Helsinki, Finland | 10 |
| Remote - Global | 9 |
| Espoo, Finland | 6 |
| Jyvaskyla, Finland | 2 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 4 |
| Technology Lead | 3 |
| Support Engineer | 3 |
| Process Specialist | 2 |
| SAP S/4HANA Consultant | 2 |
| Production Support Engineer | 2 |
| Application Support Engineer | 2 |
| SAP Business AI Architect | 1 |
| Senior Engineer | 1 |
| SAP Business AI Developer | 1 |
| SAP Transformation Architect | 1 |
| Technology Analyst | 1 |
| Product Manager | 1 |
| Service Delivery Manager | 1 |
| SAP Transformation Consultant | 1 |
| SAP Data Strategist | 1 |
| Technical Process Specialist | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 14 |
| Senior | 4 |
| Manager | 1 |
Infosys appears in 28 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Helsinki, Finland, Remote - Global, and Espoo, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Contributing to different phases of the consulting lifecycle
- Defining problems, proposing and refining solutions
- Development, configuration, and deployment of solutions
- Guiding teams on project processes and deliverables
- Contributing to proposal development, client training, and capability-building
- Shaping value-adding consulting solutions
Requirements
- Experience with OpenText NNMi
- Hands on with OpenText Network Automation
- Good understanding of SNMP and SSH
- Basic Linux/Windows administration
- Ability to handle alerts, incidents, and NOC operations
- Familiarity with ITIL/ITSM
- Ready for 24×7 operations with rotational shifts/on call
- Scripting (Shell/Python) for automation and reporting
- Hands on L2/L3 operations, troubleshooting, and RCA
Skills & Technologies
