Safer Gambling Analyst (English Speaking) - Immense Group - Remote - Global

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as an English-speaking Safer Gambling Analyst to help us maintain the highest standards of Safer Gambling practices. As an English-speaking Safer Gambling Analyst, you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation. Analyze risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking. Monitor escalated player registrations to prevent underage gambling, review escalated self-excluded players, and assess risk and refunds. Monitor and review follow-up case reports regularly, escalate complex cases with recommendations, and adopt a solution-focused approach to assist vulnerable players. Work closely with the Safer Gambling Management to promote awareness and deliver training. Employee benefits include private health insurance, wellness allowance up to €300 per year, daily breakfast & lunch, birthday leave, team-building events, relocation package to Malta, and more. Apply today and join our success story! Our recruitment process involves interviews, assessments, and meeting the hiring manager. Please read our Candidate Privacy Policy before applying.