Head of Fraud and Risk - Pentasia - Remote - Global

We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration. Operating across multiple regulated markets, we support a diverse portfolio of enterprise clients and process significant transaction volumes annually. The Role Develop, implement, and maintain the organisation's fraud risk management framework, including associated policies, standards, and procedures. Provide second-line oversight of fraud risks across the business, ensuring fraud risks are appropriately identified, assessed, managed, and mitigated by first-line teams. Conduct fraud risk assessments across products, customer segments, payment channels, and operational processes to identify vulnerabilities and emerging risks. Monitor fraud trends, typologies, and emerging threats within the payments and financial services sector, ensuring controls and mitigation strategies remain effective. Review and challenge fraud prevention and detection controls implemented by operational teams, including transaction monitoring rules, fraud detection systems, and preventative safeguards. Provide oversight of fraud rule implementation, tuning, and optimisation to ensure controls remain effective while minimising operational friction. Maintain quality assurance and quality control frameworks covering fraud-related activities conducted by first-line teams. Perform independent reviews of fraud alert handling, investigations, and case management processes to ensure compliance with internal policies and regulatory expectations. Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying opportunities for improvement where necessary. Identify control weaknesses, process gaps, and enhancement opportunities to strengthen fraud prevention and detection capabilities. Ensure fraud risk considerations are embedded within new products, services, payment flows, and technology changes. Work closely with Product, Technology, Operations, Compliance, and Risk teams to assess and mitigate fraud-related risks during business change initiatives. Develop and maintain fraud risk reporting, dashboards, key risk indicators (KRIs), and management information for senior leadership and governance committees. Analyse fraud data and trends to identify systemic issues, emerging threats, and opportunities to strengthen the control environment. Escalate material fraud risks, control weaknesses, and emerging threats through appropriate governance channels. Support internal audits, regulatory reviews, and independent assurance activities relating to fraud risk management. Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices. Act as a subject matter expert on fraud risk and provide guidance to stakeholders across the business. Collaborate with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks. Candidate Profile Essential Experience 10–15 years' experience in fraud risk management, financial crime, payments risk, or related disciplines within financial services, fintech, banking, or payment institutions. Significant experience in a senior management or leadership role with responsibility for fraud oversight and governance. Experience operating within a second-line risk, compliance, oversight, assurance, or control-testing function. Strong understanding of fraud typologies relevant to payments and digital financial services, including payment fraud and authorised push payment (APP) fraud. Experience developing, implementing, or overseeing fraud risk frameworks, risk assessments, and control environments. Experience conducting quality assurance reviews, control testing, or oversight of fraud investigations and operational fraud processes. Strong analytical capability with experience interpreting fraud data, identifying trends, and assessing control effectiveness. Experience with fraud detection platforms, transaction monitoring systems, or fraud rule engines is advantageous. Excellent stakeholder management skills, including the ability to provide constructive challenge while maintaining collaborative relationships. Strong written and verbal communication skills with experience presenting risk insights to senior management and governance forums. Ability to operate effectively in a fast-paced and evolving environment. Strong organisational skills with the ability to manage competing priorities and deadlines. Experience coaching, mentoring, and delivering training to colleagues and stakeholders. Strong problem-solving skills, attention to detail, and commercial awareness. Excellent interpersonal and relationship-building skills. Benefits Annual professional development and training allowance. Cycle-to-work and travel support schemes. Fitness and wellbeing allowance. Employee discount platform. Competitive pension scheme. Private health, dental, and life insurance. Complimentary office refreshments and regular social events. Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.