Head of Customer Service - Polestar - Remote - Global

The role involves managing the customer service department in Australia, working with stakeholders to deliver exceptional service, overseeing call centre operations, and ensuring smooth order-to-delivery processes. The candidate will lead initiatives to meet customer satisfaction and profitability targets, handle warranty and goodwill processes, and optimize sales of parts and accessories. The role requires leadership experience in automotive customer service, preferably in a premium brand, with at least five years in service strategy or similar roles, and international exposure. Key skills include leadership, communication, problem-solving, and business acumen. The position is based in Sydney, Australia, with a hybrid remote work setup.