Customer Transformation Director – Industrial CRM & Customer Service - Accenture Oy - Remote - Global

Industrial organisations are entering a new era. AI, connected products and service-led business models are reshaping customer expectations — and creating new sources of growth for companies bold enough to seize them. At Accenture Song, we help clients reinvent how they sell, serve and engage customers. We're looking for a senior leader to own that agenda in Helsinki, Finland. The role involves partnering with senior business and technology leaders across Finland's most significant industrial organisations, shaping and delivering transformation that translates into lasting commercial value. The position includes facilitating executive workshops, defining future operating models, designing CRM and customer service solutions across Salesforce, SAP CX, and Microsoft Dynamics, and building next-generation service capabilities leveraging AI, IoT, automation, and predictive maintenance. The candidate will develop Accenture Song's industrial offerings through thought leadership and innovation, win new business, and grow a high-performing, inclusive team.