Senior Manager, Events & Transcripts Ops - AlphaSense Oy - Remote - Global

We are seeking an experienced and proven operations leader to own the end-to-end Events and Transcripts process, ensuring timely capture of live event audio and delivery of high-quality transcripts in near real time. This role is responsible for building and scaling operational processes that cover the full lifecycle from identifying and capturing event information, event audio, managing transcription workflows, and driving real-time transcript publishing, to maintaining quality, speed, and reliability at scale. The team identifies and monitors relevant corporate events, captures high-quality audio, manages transcript generation, and continuously improves turnaround time, coverage, and accuracy. Responsibilities include owning the full lifecycle of event content operations, ensuring maximum coverage with minimal misses, leading and managing teams, driving hiring and shift planning, establishing monitoring mechanisms, designing workflows, implementing QA frameworks, using data for improvements, partnering with product and engineering, developing performance systems, ensuring policy adherence, building contingency plans, and maintaining compliance. Candidates should have strong leadership, curiosity about AI, performance measurement skills, experience in live content operations, team management, real-time content delivery, workflow optimization, analytical mindset, familiarity with transcription workflows, stakeholder management, proficiency in Google Workspace, and a relevant degree. AlphaSense is an equal-opportunity employer committed to diversity and inclusion.