Customer Engagement & Loyalty Manager - Fiskars Oyj Abp - Remote - Global

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! CUSTOMER ENGAGEMENT & LOYALTY MANAGER IITTALA, MOOMIN ARABIA & NORDIC BRANDS A part of VITA Brands at Fiskars Group OUR ROLE At IITTALA, Moomin Arabia & Nordic Brands, we blend our rich design heritage with modern experimentation, crafting everyday objects that transform ordinary moments into something extraordinary. We celebrate generations of design, art, and culture, brought to life by designers, craftspeople, and rich storytelling. As our creative universe expands, we are looking for a Customer Engagement & Loyalty Manager to play a key role in shaping the future of our 360° customer experience and loyalty. In this strategic role, you will design and drive holistic customer journey development across brand, content, commerce, and loyalty—creating authentic, seamless, and inspiring experiences that drive business performance. WHAT YOU’LL DO AT IMNB Through strategic thinking, data‑driven insight and close cross‑functional collaboration, you will deepen customer relationships, strengthen brand love, and drive long‑term value. By combining data with brand marketing and community engagement, you will help ensure our brands continue to enchant and inspire audiences worldwide, while keeping our unique design‑led story alive. Develop and drive comprehensive customer engagement strategies, focusing on CRM growth and Loyalty engagement. Enhance and grow loyalty programs, creating compelling value propositions and seamless customer communication across online, physical retail and other owned channels. Collaborate with eCommerce, retail, and brand marketing teams to craft a cohesive and engaging customer journey. Leverage customer insights to optimize campaigns and enrich the omnichannel experience. Drive KPIs such as retention rates, repeat purchases, and customer lifetime value. WHO YOU ARE You're a dynamic and innovative professional with a passion for creating meaningful connections. Your expertise in customer engagement and loyalty is matched by your creativity and strategic mindset. As a vital part of our team, you'll develop initiatives that creates a sense of belonging and excitement among our customers. Your collaborative spirit and forward thinking approach make you an invaluable asset in our journey to inspire and captivate. A Bachelor’s degree in Marketing, Business Administration, or a related field. 5 years of experience in customer engagement, CRM, loyalty marketing, or lifecycle marketing. 2-3 years focused on designing, optimizing, and measuring customer loyalty programs. Demonstrated expertise in developing and managing loyalty programs. A strong consumer focused mindset with strategic and data driven thinking. Excellent cross functional collaboration skills and digital fluency. Creative problem solver with outstanding communication and storytelling abilities. Result oriented with a focus on performance and project leadership. Fluent in verbal and written English and fluency in either Finnish, Swedish, German, Danish, or Japanese is a bonus. START YOUR JOURNEY AT VITA BRANDS We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV today! Don’t worry about a cover letter, your application is enough indication of your interest. We are committed to protecting your personal data, so we only accept applications through our career website. Last day of application: 2026-05-07*****At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company. Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million. Read more: fiskarsgroup.com