Customer Success Manager - Matrix42 - Remote - Global

As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42. Responsibilities include building and maintaining relationships, driving customer adoption and engagement, developing success plans, conducting reviews, monitoring customer health, advocating internally, managing renewals, identifying expansion opportunities, maintaining records, and improving processes. Requirements include 3–5+ years in SaaS customer success or related roles, ability to build relationships at multiple levels including executives, strong communication skills, customer-centric mindset, ability to manage multiple customers, cross-functional experience, and fluency in Danish and English. Nice to have experience with enterprise customers, IT management, success methodologies, and AI-driven tools. Benefits include 25 vacation days, development days, pension, flexible hours, hybrid work, and participation in a European growth journey. Send applications in English with salary requirements and start date via the online portal. Contact Diane Djongoue for questions.