Technical Support Specialist - 100% Remote - Philippines - Hostaway - Remote - Global
Technical Support Specialist
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Job Description
Hostaway is looking for a Technical Support Specialist to join our team. This is a fully remote role based in the Philippines, requiring support for our US-based customers. The role involves troubleshooting SaaS products, providing excellent customer service via phone and email, and collaborating with team members and third-party vendors. Candidates should have experience with ticketing systems like Zendesk, and be fluent in English. The position offers competitive pay, stock options, and country-specific benefits such as health insurance and pensions. The shift pattern aligns with US Eastern Time, and the role is ideal for those with experience in SaaS technical support, especially in the travel industry.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 16 |
| Remote - EMEA | 7 |
| Remote - Europe | 6 |
| Remote - North America | 3 |
| Rome, Italy | 1 |
| Zagreb, Croatia | 1 |
| Athens, Greece | 1 |
| Vilnius, Lithuania | 1 |
| Warsaw, Poland | 1 |
| Paris, France | 1 |
| Riga, Latvia | 1 |
| Berlin, Germany | 1 |
| Helsinki, Finland | 1 |
| Bucharest, Romania | 1 |
| Prague, Czechia | 1 |
| London, United Kingdom | 1 |
| Lisbon, Portugal | 1 |
| Vienna, Austria | 1 |
| Tallinn, Estonia | 1 |
| Dublin, Ireland | 1 |
| Barcelona, Spain | 1 |
| Amsterdam, Netherlands | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 5 |
| Sales Representative | 3 |
| Backend Engineer | 3 |
| Customer Success Manager | 3 |
| Software Engineer | 3 |
| Frontend Engineer | 2 |
| Product Designer | 2 |
| Fullstack Engineer | 2 |
| Sales Development Representative | 2 |
| Partner Integrations Manager | 1 |
| Enterprise Onboarding Specialist | 1 |
| Sales Manager | 1 |
| Partner Success Manager | 1 |
| Internal AI Tools Specialist | 1 |
| Technical Support Specialist | 1 |
| Customer Success Specialist | 1 |
| Human Resources Specialist | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 24 |
| Senior | 5 |
Hostaway appears in 50 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - EMEA, and Remote - Europe.
Data shown is based on historical job postings from our database.
Job Details
