Customer Services Manager – Medical Devices - Guided Solutions - Remote - Global

This is a key leadership role within a fast-paced MedTech environment, supporting NHS and private customers through the Technical and logistic support for surgical products, loan kits, and services. Main Purpose: To lead and manage the customer service function, ensuring accurate processing, efficient coordination, and high-quality service delivery. The role is critical in supporting surgical schedules, internal teams, and patient-focused outcomes. Key Responsibilities include leading, coaching, and developing the customer service team; overseeing customer orders, loan kits, and overall service delivery; acting as an escalation point for customers and internal teams; supporting customers with time-critical requirements; working closely with sales, logistics, clinical, and operations teams; driving process improvements and maintaining high service standards; ensuring accuracy, compliance, and a patient-focused approach.