Senior Audio Visual (AV) Technician - Shopify - Remote - Global

Shopify runs on real spaces where merchants, employees, and communities come together — and someone needs to make sure the tech in those rooms actually works. This role owns every AV system across our Toronto location at 620 King St. West. You'll keep meeting rooms, livestream setups, event spaces, and experimental facilities running without a hitch, and you'll build new systems when the old ones can't keep up. Responsibilities include operating AV and livestreaming equipment, supporting events, performing hardware checks, updating firmware, evaluating system performance, automating processes, planning equipment upgrades, documenting procedures, and collaborating with network and security teams. The role requires deep knowledge of Q-Sys, Dante, AVoIP, digital signage, AV standards, and experience with livestream protocols like RTMP, NDI, SRT. The technician will work on-site in Toronto 4-5 days a week, with occasional travel. Compensation ranges from $77,100 to $134,500. Qualifications include technical expertise, network troubleshooting skills, and familiarity with Google Workspace. Nice to have skills include experience with makerspace equipment, high-profile event support, automation scripting, and external AV infrastructure design.