Senior Manager, Expert Insights - ECS - AlphaSense Oy - Remote - Global

The Senior Manager, Expert Insights is a pivotal, high-impact leadership role responsible for securing and expanding call volume within our customer base and driving operational excellence. Reporting to the Director, Expert Insights, you will be accountable for coaching and developing a high-performing team to meet ambitious performance goals and increase customer engagement. Success in this role requires a strategic mindset, strong decision-making skills to navigate complex internal and external challenges, and the ability to forge robust cross-functional partnerships to execute strategic initiatives that propel the business forward. The role involves talent development, culture building, ensuring high-quality customer service, developing growth strategies, and process improvements. The candidate should have 6+ years of operational experience and 2+ years managing managers. Responsibilities include team leadership, strategic staffing, performance management, customer retention, and process optimization. The role reports to the Director, Expert Insights, and involves collaboration with cross-functional teams. Total cash compensation ranges from $133,200 to $162,000, including base salary and bonus. The role requires excellent communication, data analysis skills, and strategic thinking.