Senior Lead Site Reliability Engineer - IFS - Vancouver, Canada

As a Senior Lead Site Reliability Engineer (SRE) specializing in Azure, you will be a hands-on technical owner of our cloud infrastructure. You will architect, build, and operate the systems that underpin our Azure-based SaaS offerings — owning reliability, scalability, and security from the infrastructure layer up. You will work in close partnership with R&D to embed operational excellence into the software delivery lifecycle, and you take full ownership of every system within Cloud Operations' purview. You bring deep Azure and DevOps expertise, thrive in complex distributed environments, and raise the technical bar through the quality of your engineering work. Design, implement, and continuously improve Azure-based infrastructure for high-availability, mission-critical SaaS services — owning the full lifecycle from architecture through to production operation. Own, operate, and continuously improve CI/CD pipelines across Jenkins, Azure DevOps, and GitHub Actions — including pipeline architecture, build performance, deployment reliability, secrets handling, and migration work as we evolve our toolchain. This is active ownership, not support. Configure and maintain Ansible playbooks for configuration management, provisioning automation, and drift remediation across the infrastructure estate. Build and maintain Infrastructure as Code using Terraform and/or ARM/Bicep, covering the full provisioning lifecycle — from initial environment build through to day-two operations and ongoing change management. Work directly and continuously with R&D engineering teams to embed reliability, operability, and deployment quality into the software development lifecycle — including pipeline design reviews, pre-production environment ownership, release readiness, and incident learnings fed back into build practices. Own the observability and alerting stack across Azure Monitor, Log Analytics, Application Insights, Prometheus, Grafana, and Pingdom — including metric collection, synthetic monitoring coverage, alerting thresholds, and dashboard design. Own the PagerDuty configuration end-to-end: escalation policies, routing rules, service integrations, and on-call schedule management. Act as the technical escalation point for complex incidents and participate in the team's on-call rotation. Design, operate, and optimize AKS clusters for production workloads — including node pool configuration, autoscaling, network policy, ingress architecture, workload identity, and persistent storage patterns. Own cluster health, upgrade lifecycle, and capacity planning end-to-end. Instrument Kubernetes workloads with Prometheus exporters and build Grafana dashboards that give engineering teams genuine operational visibility into service health, latency, error rates, and resource consumption. Take full technical ownership of all systems within Cloud Operations' scope — infrastructure, tooling, pipelines, observability, and security controls. If it lives in our environment, you own its reliability, its documentation, and its improvement roadmap. Lead root cause analysis on production incidents; author post-mortems with actionable engineering remediation, not just process changes. Define, instrument, and own SLOs, SLIs, and error budgets for Azure-hosted SaaS services; use data to drive reliability investment decisions. Engineer and enforce security controls across identity, access, secrets, and certificate management in Azure — including hands-on implementation, not just policy definition. Contribute directly to the technical controls, evidence collection, and continuous compliance posture required to maintain SOC 2 Type II, ISO 27001, and ISO 9001 certification across the Cloud Operations environment. Evaluate emerging Azure services and features against real production requirements; build proof-of-concepts, validate at scale, and drive adoption where the engineering case is clear. Produce and maintain architecture documentation, runbooks, and operational playbooks that are technically precise enough for an on-call engineer to execute under pressure — and meet the documentation standards required under our ISO 9001 quality management obligations.