Manager - Trilogy International - Remote - Global

Position SummaryAccountable for the service delivery and operational management of the sourcing and recruitment related activities of several clients / projects. Ensure the team is delivering all outcomes as specified in the Client/Stakeholder contracts and is meeting all continuous improvement initiatives. Lead and manage team to ensure high engagement, productivity, and performance. KEY responsibilities/ACCOUNTABILITIES Operational ManagementDrive continuous improvement in service offerings – sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating modelMonitor quality of recruitment output to ensure SLA’s are met across all projectsEnsure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholdersMaintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity Project ManagementLiaise with client/internal contact to develop understanding of key project criteriaManage assignment of team leaders and staff to projects according to resources and industry / functional expertise and capacityAllocate team member responsibilities/KPIs and assignments within the projectPresent all information to project team in launch meeting & facilitate brainstorming session to determine project plan & execution including sourcing strategy, screening templates, database set up and protocols for effective automated reporting etcCheck in with team members daily to ensure they thoroughly understand the project requirements, and monitor progress with their personal deliverableReview daily reports sent through by staff, to ensure accuracy and project progressChair phone conferences with internal stakeholders and client to give updates on project progress and gather client feedback.Track ongoing scope of projects to ensure SLA’s are adhered to and met.Problem solve throughout the project – facilitate solutions, brainstorming, and encourage ‘can-do’ attitude in team at all times Team ManagementStaff recruitment – work with iRPO team to source, screen and interview potential staff for teamProvide coaching and development for team – one-on-one, team training sessions to upskillProvide and accept feedback.Support and implement any corporate decisions regarding operations to maximize team effectivenessLead thorough induction and training of new staff, collaborating with regional People teamWeekly group catch up with TDC team to communicate initiatives, share project milestones, and facilitate knowledge sharingWeekly one-one-one catch up with team leaders to support on their projects, challenges, management initiatives, and personal development.Address any key performance issues, and support team leaders to take appropriate performance management measuresDesign yearly promotion plan, and support team leaders in communicating and documenting clear and measurable promotion criteria with selected individuals based on meritFacilitate team building activities, along with team leaders to drive engagement and retentionCoordinate office resources – computers, phones, etc.Approve, track and manage team annual leave and sick leave, in accordance with Futurestep policy Continuous ImprovementMaintains understanding of global best practices in recruitment & talent managementProvides thought leadership in solution design & strategy to clients & direct reportsActively contributes to innovation & differentiation of FS service offeringsDeep understanding of Futurestep Solutions and good understanding of KF group offeringsDevelopment of product offering, to include broader scope of services beyond candidate attraction.Alignment (where appropriate) with other global TDC’s initiatives, while extending local expertiseReview metrics, technology, and process to ensure efficiency, and drive forward productivityImplement change where needed – ensure thorough communication with TDC team and stakeholders.Work closely with team leaders to understand their daily process and recommend improvements to be implemented through them. Policies and ProceduresFollow documented Futurestep systems/polices/office proceduresWhen on-site follow documented client systems/policies/office proceduresFollow necessary approval/sign-off process for leave, travel, expenses and expenditureProvide information for internal reporting and update systems on timely basisPeople and CultureSelf manages own performance and accepts responsibility for own learningProvides and accepts feedbackBehaviors in line with values & supports positive team environmentLooks for opportunities to help others and contribute to broader business goalsAttends, participates and collaborates in all relevant FS/KFI meetings, & initiativesEnsures the TDC is connected in with the broader regional and global business through training, communications, and client initiatives.Other duties as assignedPROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLSMust have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organizationLocal Language fluent, excellent verbal and written communication skills. Business English fluency, excellent verbal and written skills.Must have extensive people management experience leading large teams.Must be able to be client facing and consistently conduct interactions with clients in a timely, professional and responsive manner always, set and manage expectations and be able to provide recommendations and advice to client on continuous improvement opportunities.Must be able to manage clients in all aspects of the recruitment process. Able to support junior staff in managing client relationship.Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles.Must be able to coach junior staff on design of effective sourcing strategy.Must be able and willing to contact candidates/sources directly and brief candidate on the opportunity and client value proposition for very senior roles. Can develop scripts and client information packs to successfully market opportunity.Must be able to coach junior staff on approach styles and techniques to improve effectiveness.Must be able and willing to conduct and document screening process including CV’s pre-screening, telephone interview and short listing and design questions and scripts for screening process and be able to conduct competency-based interviews.Must be able to guide and coach junior staff on effective screening process and techniques.Must be able to conduct face to face interviews with candidates including competency interview for senior level and specialist roles.Must be able to coach and guide junior staff on effective interview process and techniques.Must write concise, informative, and accurate candidate reports presentable to clients in agreed format, fully utilizing competency-based interview assessment.Able to position candidates with client related to competency assessment.Able to provide feedback and guidance to junior staff on best practice for report writing.Must be able to easily manage candidates in all aspects of the recruiting process, ensuring candidate expectations are managed and timely, constructive feedback is given, optimizing the candidate experience within specified guidelines for senior level and specialist roles.Able to successfully manage candidate complaints/conflict due to unsuccessful outcomes or expectations.Able to provide guidance and support to junior staff on effective handling of candidates.Must be able to support references, pre-employment screening, psychometric testing & other assessments specified in the agreed recruitment process.Able to provide guidance and coaching to junior staff on process and techniques.Must be able to follow up with client and candidate following accepted offer to expedite offer process keeping all parties informed.Able to identify and manage potential & complex roadblocks to successful conclusion. Able to provide guidance and support to junior staff on handling final stages effectively.Must be fully conversant with SE or applicant tracking system in use, updating records and information ensuring system integrity and accuracy of client reporting and analytics.Able to design and manipulate reports for client and KF use. Able to provide guidance and support to junior staff on the effective use of technology tools.Must be knowledgeable about and able to discuss all KF service lines and have a good understanding of KFI’s overall offerings and potential application to client.Able to represent KFI group at initial level of contact in client discussion and scoping conversations and recognize leads for other divisions.Must deliver services at high level of client satisfaction, enabling clients to be used as references to support extension of existing business or new business development.Able to identify potential opportunities for new business or expansion of existing relationship and make referrals.Able to participate and present in sales setting case study of client solution.