Director of Account Management - Mirakl - Boston, Massachusetts, United States
Account Management Director
Job Description
You will lead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution. You will establish operating routines, forecast rigorously, and act as an escalation point for complex negotiations. Partner with various departments to mitigate risks and expand customer adoption. Build processes and mentor talent for future leadership.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 31 |
| Paris, France | 2 |
| Bordeaux, France | 2 |
| Role type | Active listings |
|---|---|
| Data Scientist | 6 |
| AI Agent Engineer | 2 |
| Account Executive | 2 |
| Senior Account Executive | 2 |
| Accounts Payable Specialist | 2 |
| AI Product Manager | 2 |
| Product Designer | 1 |
| AI Engineer | 1 |
| Open Application | 1 |
| Business Development Representative | 1 |
| Squad Lead | 1 |
| People Partner | 1 |
| Enterprise Account Executive | 1 |
| AI Agent Builder | 1 |
| Solutions Consulting Manager | 1 |
| Business Developer | 1 |
| Customer Success Consultant | 1 |
| Agent Builder | 1 |
| People Operations Specialist | 1 |
| Head of Agentic Partnerships | 1 |
| Researcher | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 30 |
| Senior | 1 |
Mirakl appears in 35 indexed job postings in JobCrawls' Finland dataset since August 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Paris, France, and Bordeaux, France.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Lead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution.
- Establish operating routines, forecast rigorously, and act as an escalation point for complex negotiations.
- Partner with various departments to mitigate risks and expand customer adoption.
- Build processes and mentor talent for future leadership.
Requirements
- 8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise roles
- 3+ years of people management experience leading high-performing teams
- Proven success in managing complex enterprise renewals and expansion deals
- Strong track record of achieving retention and revenue goals
- Bachelor's degree required
Skills & Technologies
Negotiating value-based commercial agreementsNavigating complex customer organizationsFinancialoperationaland analytical acumenCoaching and developing talentProficient in MEDDPICC and Challenger methodology
1 day ago