Sr. Manager, Customer Experience Operations - Gitlab - Remote - Global
Customer Experience Operations Manager
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Job Description
GitLab is seeking a Senior Manager, Customer Experience Operations to lead operational teams supporting post-sales customer activities. The role involves managing teams across Customer Success Management, Renewals, and Professional Services, partnering with Revenue Strategy & Operations, Finance, and Sales to optimize processes, forecast, and manage resources. Responsibilities include financial operations, pipeline management, and system enhancements with tools like Gainsight and Salesforce. The position is remote in the US with a salary range of $139,200 - $208,800 USD. The role emphasizes leadership, cross-functional collaboration, and operational excellence in a fast-paced SaaS environment.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 161 |
| Remote - North America | 14 |
| Remote | 9 |
| Remote - EMEA | 5 |
| Remote - Canada | 3 |
| Remote - United States | 3 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Backend Engineer | 23 |
| Solutions Architect | 9 |
| Product Manager | 8 |
| Software Engineer | 7 |
| Commercial Account Executive | 6 |
| Sales Representative | 5 |
| Customer Success Manager | 5 |
| Human Resources Specialist | 5 |
| New Business Account Executive | 4 |
| Account Executive | 4 |
| Customer Success Engineer | 4 |
| Engineering Manager | 4 |
| Program Manager | 4 |
| Strategic Account Executive | 3 |
| Regional Marketing Manager | 3 |
| Regional Sales Director | 3 |
| Data Analyst | 3 |
| Customer Experience Services Manager | 2 |
| Site Reliability Engineer | 2 |
| Field CTO | 2 |
| Manager | 2 |
| Senior Manager | 2 |
| Engagement Manager | 2 |
| AI Engineer | 2 |
| Business Development Representative | 2 |
| Candidate Experience Specialist | 2 |
| Data Scientist | 2 |
| Engineer | 1 |
| Vice President of Engineering | 1 |
| Customer Success Architect | 1 |
| Technical Writing Director | 1 |
| Technical Program Manager | 1 |
| Senior FP&A Analyst | 1 |
| Renewals Director | 1 |
| Data System Architect | 1 |
| Principal Engineer | 1 |
| Support Manager | 1 |
| Vice President, Data & Insights | 1 |
| Legal | 1 |
| Security Engineer | 1 |
| Ecosystem Sales Manager | 1 |
| Legal Engineer | 1 |
| Sales Development Representative | 1 |
| Customer Service Representative | 1 |
| Public Sector Solutions Architect | 1 |
| Infrastructure Platforms Engineer | 1 |
| Public Sector Strategic Account Executive | 1 |
| Major Account Executive | 1 |
| Pricing Director | 1 |
| Director | 1 |
| Software Security Engineer | 1 |
| Senior Recruiter | 1 |
| Senior UX Researcher | 1 |
| Field Strategist | 1 |
| Enterprise Applications Engineer | 1 |
| Backend Developer | 1 |
| Commercial Legal Counsel | 1 |
| Infrastructure Security Engineer | 1 |
| Senior Engineering Manager | 1 |
| HRIS Analyst | 1 |
| Researcher | 1 |
| Vice President | 1 |
| Corporate Development Analyst | 1 |
| Executive Business Partner | 1 |
| Solutions Architect Manager | 1 |
| Sales Manager | 1 |
| CPQ Developer | 1 |
| Project Manager | 1 |
| Professional Services Engineer | 1 |
| Application Security Manager | 1 |
| Security Risk Management Engineer | 1 |
| Security Architect | 1 |
| Stock Administrator | 1 |
| Product Security Architecture Director | 1 |
| Corporate Security Engineer | 1 |
| Business Development Executive | 1 |
| Product Management Specialist | 1 |
| Contract Manager | 1 |
| Architect | 1 |
| Accounts Receivable Analyst | 1 |
| Sales Development | 1 |
| Executive Assistant | 1 |
| Vice President, Legal Commercial | 1 |
| Product Design Manager | 1 |
| Software Engineering Manager | 1 |
| Procurement Analyst | 1 |
| Enablement Lead | 1 |
| G&A Engineer | 1 |
| People Operations Partner | 1 |
| Program manager | 1 |
| Data Architect | 1 |
| Product Marketing Manager | 1 |
| Infrastructure Security Manager | 1 |
| Database Engineer | 1 |
| Financial Analyst | 1 |
| Customer Relationship Manager | 1 |
| Vulnerability Researcher | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 141 |
| Manager | 8 |
| Senior | 8 |
Gitlab appears in 196 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - North America, and Remote.
Data shown is based on historical job postings from our database.
