Sr. Manager, Customer Experience Operations - Gitlab - Remote - Global
Customer Experience Operations Manager
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Job Description
GitLab is seeking a Senior Manager, Customer Experience Operations to lead operational teams supporting post-sales customer activities. The role involves managing teams across Customer Success Management, Renewals, and Professional Services, partnering with Revenue Strategy & Operations, Finance, and Sales to optimize processes, forecast, and manage resources. Responsibilities include financial operations, pipeline management, and system enhancements with tools like Gainsight and Salesforce. The position is remote in the US with a salary range of $139,200 - $208,800 USD. The role emphasizes leadership, cross-functional collaboration, and operational excellence in a fast-paced SaaS environment.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 161 |
| Remote - North America | 14 |
| Remote | 9 |
| Remote - EMEA | 5 |
| Remote - Canada | 3 |
| Remote - United States | 3 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Backend Engineer | 23 |
| Solutions Architect | 9 |
| Product Manager | 8 |
| Software Engineer | 7 |
| Commercial Account Executive | 6 |
| Sales Representative | 5 |
| Customer Success Manager | 5 |
| Human Resources Specialist | 5 |
| Customer Success Engineer | 4 |
| Program Manager | 4 |
| Account Executive | 4 |
| New Business Account Executive | 4 |
| Engineering Manager | 4 |
| Data Analyst | 3 |
| Regional Sales Director | 3 |
| Regional Marketing Manager | 3 |
| Strategic Account Executive | 3 |
| Customer Experience Services Manager | 2 |
| Engagement Manager | 2 |
| Site Reliability Engineer | 2 |
| Data Scientist | 2 |
| Candidate Experience Specialist | 2 |
| Field CTO | 2 |
| Business Development Representative | 2 |
| Senior Manager | 2 |
| AI Engineer | 2 |
| Manager | 2 |
| Contract Manager | 1 |
| Public Sector Strategic Account Executive | 1 |
| Security Architect | 1 |
| Researcher | 1 |
| Program manager | 1 |
| Business Development Executive | 1 |
| Senior UX Researcher | 1 |
| Sales Manager | 1 |
| Major Account Executive | 1 |
| Product Management Specialist | 1 |
| Executive Business Partner | 1 |
| Customer Service Representative | 1 |
| Backend Developer | 1 |
| Security Engineer | 1 |
| Enterprise Applications Engineer | 1 |
| Infrastructure Security Manager | 1 |
| G&A Engineer | 1 |
| Public Sector Solutions Architect | 1 |
| Project Manager | 1 |
| Senior Recruiter | 1 |
| Vice President, Legal Commercial | 1 |
| Legal Engineer | 1 |
| Ecosystem Sales Manager | 1 |
| Technical Writing Director | 1 |
| Infrastructure Security Engineer | 1 |
| Engineer | 1 |
| Commercial Legal Counsel | 1 |
| Enablement Lead | 1 |
| Principal Engineer | 1 |
| Infrastructure Platforms Engineer | 1 |
| Software Engineering Manager | 1 |
| Pricing Director | 1 |
| Legal | 1 |
| Architect | 1 |
| CPQ Developer | 1 |
| Director | 1 |
| Field Strategist | 1 |
| Corporate Security Engineer | 1 |
| Vice President | 1 |
| HRIS Analyst | 1 |
| Senior Engineering Manager | 1 |
| Vice President, Data & Insights | 1 |
| Sales Development | 1 |
| Vulnerability Researcher | 1 |
| Vice President of Engineering | 1 |
| Data System Architect | 1 |
| Application Security Manager | 1 |
| Accounts Receivable Analyst | 1 |
| Solutions Architect Manager | 1 |
| Data Architect | 1 |
| Product Marketing Manager | 1 |
| Support Manager | 1 |
| Executive Assistant | 1 |
| Customer Success Architect | 1 |
| Software Security Engineer | 1 |
| Corporate Development Analyst | 1 |
| Product Design Manager | 1 |
| Database Engineer | 1 |
| Customer Relationship Manager | 1 |
| Financial Analyst | 1 |
| Professional Services Engineer | 1 |
| Renewals Director | 1 |
| Procurement Analyst | 1 |
| Senior FP&A Analyst | 1 |
| Stock Administrator | 1 |
| People Operations Partner | 1 |
| Sales Development Representative | 1 |
| Security Risk Management Engineer | 1 |
| Product Security Architecture Director | 1 |
| Technical Program Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 141 |
| Manager | 8 |
| Senior | 8 |
Gitlab appears in 196 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - North America, and Remote.
Data shown is based on historical job postings from our database.
