Customer Service Manager - Helmitehdas Oy - Tuusula, Finland
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Job Description
Hakonen is seeking a Customer Service Manager in Tuusula to lead a team of 13 in creating excellent customer experiences across Finland. The role involves managing daily operations, developing processes, and ensuring top-tier service. The ideal candidate has extensive customer service leadership experience, a proactive approach, and excellent communication skills in Finnish and English. The company offers a permanent position in a stable, over 100-year-old Finnish family business with flexible hours and partial remote work.
Company Information
| Location | Active listings |
|---|---|
| Helsinki, Finland | 8 |
| Tuusula, Finland | 4 |
| Vantaa, Finland | 4 |
| Turku, Finland | 2 |
| Forssa, Finland | 1 |
| Oulu, Finland | 1 |
| Kotka, Finland | 1 |
| Kuopio, Finland | 1 |
| Lahti, Finland | 1 |
| Uusimaa, Finland | 1 |
| Role type | Active listings |
|---|---|
| Supervisor | 4 |
| Sales Manager | 3 |
| Human Resources Specialist | 3 |
| Manager | 2 |
| Product Manager | 2 |
| Sales Negotiator | 2 |
| Open Application | 1 |
| Specialist | 1 |
| Sales and Marketing Coordinator | 1 |
| Sales Representative | 1 |
| Controller | 1 |
| Foreman | 1 |
| Finance Analyst | 1 |
| Service Manager | 1 |
| Role level | Active listings |
|---|---|
| Manager | 8 |
| Mid-Level | 3 |
Helmitehdas Oy appears in 24 indexed job postings in JobCrawls' Finland dataset since May 2025. In that historical index, the strongest location signals for this employer are Helsinki, Finland, Tuusula, Finland, and Vantaa, Finland.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Other human resources provision
Financial Overview (2024)
Helmitehdas Oy was unprofitable in 2024 with revenue of €775.0K and a profit margin of -0.0%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Lead and develop customer service team
- Ensure excellent customer experience
- Improve processes
Requirements
- Experience in customer service management
- Leadership experience
- Good understanding of customer experience
Skills & Technologies
Education Level
None requiredBenefits & Perks
Recruitment Process
- 1Application via HR system by 31.5.2026
- 2Interview process includes initial screening and interview
