2nd Level Support Engineer UEM - Matrix42
Support Engineer
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Job Description
Support our customers in the ESM environment Network management. Act as first contact for technical support, resolving incidents efficiently. Troubleshoot issues in your solution area, escalating complex cases. Communicate effectively with customers and partners on issue status and resolution. Document solutions and contribute to the knowledge base. Work closely with Cloud, Services, Engineering and other internal teams. Support process improvements. Coordinate or escalate major incidents when needed.
Company Information
| Location | Active listings |
|---|---|
| Espoo, Finland | 9 |
| Remote - Global | 6 |
| Remote - Finland | 2 |
| Frankfurt am Main, Germany | 2 |
| Bucharest, Romania | 2 |
| Stockholm, Sweden | 2 |
| Remote Sweden | 1 |
| Kuopio, Finland | 1 |
| Lublin, Poland | 1 |
| Remote - Denmark | 1 |
| Remote - Deutschland | 1 |
| Vienna, Austria | 1 |
| Remote (Deutschland) | 1 |
| Espoo | 1 |
| Remote - Ireland | 1 |
| Remote - Österreich | 1 |
| Remote - Sweden | 1 |
| Remote - Schweiz | 1 |
| Rothenburg, Germany | 1 |
| Remote Finland, Espoo | 1 |
| Remote Finland | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 2 |
| Human Resources Specialist | 2 |
| Account Manager | 2 |
| Sales Representative | 2 |
| Sales and Revenue Operations Manager | 1 |
| Open Application | 1 |
| Marketing Specialist | 1 |
| Cloud Engineer | 1 |
| Team Lead | 1 |
| Senior Director of Engineering | 1 |
| Software Engineer | 1 |
| Accountant | 1 |
| QA Automation Engineer | 1 |
| Legal Trainee | 1 |
| Solution Manager IGA | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 9 |
| Manager | 2 |
| Executive | 1 |
| Mid-level | 1 |
| Senior | 1 |
Matrix42 appears in 38 indexed job postings in JobCrawls' Finland dataset since August 2025. In that historical index, the strongest location signals for this employer are Espoo, Finland, Remote - Global, and Remote - Finland.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
Matrix42 was unprofitable in 2024 with revenue of €4.1M and a profit margin of -0.8%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Support our customers in the ESM environment Network management
- Act as first contact for technical support, resolving incidents efficiently
- Troubleshoot issues in your solution area, escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud, Services, Engineering and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when needed
Requirements
- Degree in IT, Computer Science, or related field
- Previous experience from working in the technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases and Cloud services (like Microsoft Azure)
- Experience with Client Management software, remote assistance and similar software
- Experience with cloud troubleshooting and UEM tools (e.g., Matrix42 solutions)
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level, Fluent in English
Skills & Technologies
Education Level
None required