Customer Service Specialist - Nordnet Bank AB - Stockholm

Nordnet, founded in 1996, aims to democratize savings and investments. It has grown into the leading digital platform for savings and investments in the Nordics. The company challenges traditional structures through innovation, simplicity, and transparency, providing private savers with the same information, tools, and service as professional investors. We are now seeking full-time Customer Service Specialists for our customer support team. If you are an engaged person eager to learn everything about stock trading while providing world-class service, this role is for you. As a Customer Service Specialist, you will be Nordnet's voice outward. You will work in a driven team at our office in Stockholm, helping customers via phone and email with questions about stock and fund trading, declarations, borrowing, and pensions. Your daily tasks include providing first-class service, guiding customers on our app and website, helping them maximize their savings, working towards clear KPIs, and contributing to our team spirit through feedback. The ideal candidate has a high ambition level, a strong interest in service and finance, experience in customer service, an academic degree in economics/finance, and fluency in Swedish and English. You are responsible, solution-oriented, and motivated to exceed customer expectations. Working as a Customer Service Specialist is a great entry point for a long-term career at Nordnet, with opportunities to move into other parts of the bank such as Operations, Credit, Risk, Product, or Tech. We offer a Nordic environment focused on innovation, product development, and technology, with a team of sharp and engaged colleagues. Nordnet has 1000 employees across Stockholm, Oslo, Helsinki, Copenhagen, and Frankfurt. For more info, visit www.nordnet.se. Applications are accepted via our recruitment system, with the process closing on August 9. For questions, contact Head of Customer Service, Tindra Åkerbäck at tindra.akerback@nordnet.se.