Technical Writer - Matrix42
Job Description
Your mission: Plan, write, review, and maintain technical documentation — user guides, admin references, release notes, API documentation, and how-to content — across our ITSM and endpoint management products. Own content within our documentation architecture, contributing to the ongoing restructuring of docs.matrix42.com and keeping information findable and consistently structured. Partner with product, engineering, and design to understand features early and document them accurately before and at release. Apply AI tooling thoughtfully across the content lifecycle — drafting, editing, summarization, and content quality checks — while maintaining a high editorial standard and factual accuracy. Maintain a consistent voice, terminology, and style across a large content base, including support for our German- and English-speaking audiences. Gather feedback from support, customers, and analytics to continuously improve content quality and coverage.
Company Information
| Location | Active listings |
|---|---|
| Espoo, Finland | 9 |
| Remote - Global | 6 |
| Frankfurt am Main, Germany | 2 |
| Bucharest, Romania | 2 |
| Remote - Finland | 2 |
| Stockholm, Sweden | 2 |
| Lublin, Poland | 1 |
| Remote - Sweden | 1 |
| Espoo | 1 |
| Remote Finland, Espoo | 1 |
| Rothenburg, Germany | 1 |
| Remote - Deutschland | 1 |
| Remote (Deutschland) | 1 |
| Remote - Denmark | 1 |
| Remote - Österreich | 1 |
| Kuopio, Finland | 1 |
| Remote - Schweiz | 1 |
| Vienna, Austria | 1 |
| Remote Finland | 1 |
| Remote Sweden | 1 |
| Remote - Ireland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 2 |
| Account Manager | 2 |
| Product Manager | 2 |
| Sales Representative | 2 |
| QA Automation Engineer | 1 |
| Team Lead | 1 |
| Cloud Engineer | 1 |
| Software Engineer | 1 |
| Sales and Revenue Operations Manager | 1 |
| Senior Director of Engineering | 1 |
| Legal Trainee | 1 |
| Accountant | 1 |
| Marketing Specialist | 1 |
| Open Application | 1 |
| Solution Manager IGA | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 9 |
| Manager | 2 |
| Mid-level | 1 |
| Executive | 1 |
| Senior | 1 |
Matrix42 appears in 38 indexed job postings in JobCrawls' Finland dataset since August 2025. In that historical index, the strongest location signals for this employer are Espoo, Finland, Remote - Global, and Frankfurt am Main, Germany.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
Matrix42 was unprofitable in 2024 with revenue of €4.1M and a profit margin of -0.8%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Create and maintain technical documentation for ITSM and endpoint management products.
- Collaborate with product, engineering, and design teams to understand features and document them accurately.
- Implement AI tools thoughtfully across content lifecycle stages.
- Ensure consistency in voice, terminology, and style across content.
- Gather feedback to improve content quality.
Requirements
- Excellent communication and people skills
- Willingness and ability to learn and adapt to new tools and technologies, especially around AI
- Good project management skills and the ability to manage multiple projects simultaneously
- Flexibility, ability to deal with shifting priorities, and unexpected deadlines
- Ability to work independently with minimal supervision
- Proven experience writing technical content in a software, SaaS, or IT industry — you can explain complex systems clearly and accurately to a technical audience
- Hands-on proficiency with AI tools for content work, and good judgment about where AI accelerates the work versus where human review is essential
- Strong working knowledge of content management systems and authoring tools
- Excellent written English; ability to produce precise, well-organized content under real release timelines
- A structured, detail-oriented approach to information architecture, terminology, and versioning
Skills & Technologies
Education Level
None required