Senior Customer Success Manager - Basware Oyj - Stockholm
Customer Success Manager
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Job Description
As a Senior Customer Success Manager at Basware, you will focus on strategic accounts, developing success strategies, ensuring adoption, and driving growth. Based in Stockholm, hybrid work possible.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 13 |
| Espoo, Finland | 9 |
| Remote | 6 |
| Multiple locations | 5 |
| Tampere, Finland | 4 |
| Pori, Finland | 2 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Senior Manager | 3 |
| Customer Success Manager | 3 |
| Solution Consultant | 2 |
| Paid Search Strategist | 1 |
| Human Resources Specialist | 1 |
| Marketing Specialist | 1 |
| SEO & AEO Lead | 1 |
| HR Operations & Service Delivery | 1 |
| Marketing Technology Solutions | 1 |
| Controller | 1 |
| Data Engineer | 1 |
| Senior Customer Success Manager | 1 |
| Product Owner | 1 |
| Manager | 1 |
| Public Relations | 1 |
| Senior Cloud Developer | 1 |
| HR Operations Specialist | 1 |
| Senior HR Specialist | 1 |
| Team Lead | 1 |
| HR Business Partner | 1 |
| Data Scientist | 1 |
| Manager, Professional Services | 1 |
| Project Manager | 1 |
| CRM Solutions Consultant | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 11 |
| Manager | 8 |
| Senior | 7 |
| Mid-level | 1 |
Basware Oyj appears in 40 indexed job postings in JobCrawls' Finland dataset since August 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Espoo, Finland, and Remote.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
Basware Oyj was profitable in 2024 with revenue of €92.7M and a profit margin of 0.2%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Develop and implement strategies for customer success
- Create, maintain, and implement customer success plans
- Monitor and measure business outcomes
- Build trusted relationships at all levels
- Guide and influence customer stakeholders
- Ensure successful adoption of solutions
- Identify opportunities for additional products
- Manage operational activities and deliver success services
- Refine methodologies and tools
- Collaborate with sales teams to grow pipeline and manage renewals
Requirements
- Experience in a Senior Success Manager role with demonstrated ability in driving software adoption and increasing revenue
- Experience in Continuous business improvement and value creation for the customer
- Experience working with global customers with local head offices and other European countries
- Demonstrated ability to drive and close up-selling opportunities
- Experience of working in a global matrix organization
- Compliance and IT Security awareness
- Strong written and verbal communication skills in English and Swedish
- Self-driven and target oriented
- Excellent presentation skills
- Ability to manage difficult situations and escalations
- Bachelor's or Master's degree
Skills & Technologies
Education Level
Bachelor