Manager II, Delivery Excellence - Concentrix - Copenhagen, Denmark

Manager

Compensation

Estimated

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€299 - €324/month

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Market median: €2,326

Data midpoint (unverified): €312

n=6

Salary Context: Manager

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Market Average: Manager

€2,230

€8,000

Market Average: Mid-Level Level

€2,230

€2,541

All roles in Copenhagen, Denmark

€3,500

€13,890

Pay in our data — not quoted in ad (Mid-Level)

€2,230

€2,421

Salary analysis

Compared with the selected benchmark ("All roles in Copenhagen, Denmark"), this listing's salary midpoint is about 73% lower. The offer sits below the benchmark range (€3,500–€13,890). The listed pay band (€2,230–€2,421) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 5 comparable listings.

Monthly salary comparison for Manager
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
Market Average: Manager	€2,230/per month	€3,725/per month	€8,000/per month
All roles in Copenhagen, Denmark	€3,500/per month	€8,551/per month	€13,890/per month
Pay in our data — not quoted in ad (Mid-Level)	€2,230/per month	€2,326/per month	€2,421/per month

Posted: July 3, 2026

Posted 6 days ago

Last seen in crawl: July 7, 2026 (2d ago)

Estimated Expiry: August 7, 2026

Location

Copenhagen, Denmark

Remoteness

Onsite

Field

Other

Role & Management

Role Level:Mid-Level

Management Tier:No People Management

Job Type

Full-time

Required Languages

English

Specialisations

Customer experience Process improvement Operational excellence

Job Description

The role involves overseeing process compliance, leading recovery projects, monitoring KPIs, analyzing client satisfaction data, and team leadership. The environment is dynamic, requiring high precision, self-drive, and engagement. The role is hybrid, with travel 3-4 times per year within Nordic and Baltic countries. Fluency in English is required.

Concentrix

Activities of call centres

Palkkatilanportti 1, 00240 Helsinki

Business ID: 1776511-4

Registered name: Concentrix Finland Oy

Headcount: 118

Current open roles at Concentrix on JobCrawls
Location	Active listings
Helsinki, Finland	1
Remote - Global	1

Current role mix at Concentrix on JobCrawls
Role type	Active listings
Customer Service Representative	1
Cloud Solution Architect	1

Current role-level mix at Concentrix on JobCrawls
Role level	Active listings
Mid-Level	1

Concentrix appears in 2 indexed job postings in JobCrawls' Finland dataset since December 2025. In that historical index, the strongest location signals for this employer are Helsinki, Finland and Remote - Global.

About

Concentrix on yhtiö, jonka toimiala on puhelinpalvelukeskusten toiminta ja kotipaikka Helsinki. Vuonna 2024 Concentrix työllisti 118 henkilöä ja sen liikevaihto oli 6,1 milj. euroa, kasvaen 16% vuoteen 2023 verrattuna. Työnantajalla ei ole tällä hetkellä avoimia työpaikkoja Duunitorilla.

Financial Overview (2024)

Concentrix was profitable in 2024 with revenue of €6.1M and a profit margin of 0.0%.

Data shown is based on historical job postings from our database.

Job Details

Responsibilities

Oversee process compliance and audits
Lead recovery projects for performance dips
Monitor operational KPIs and analyze data
Lead VoC processes and translate findings into improvement projects
Facilitate team engagement and productivity

Requirements

Experience in customer experience industry or similar large-scale service operations
Familiarity with Six Sigma, COPC, or Lean methodologies
Experience in process assessments or continuous improvement
Fluent in English

Skills & Technologies

KPI monitoringProcess assessmentContinuous improvement methodologiesTeam leadershipData analysis

2 days ago Content Complete

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