Service Specialist, Advice and Starter Services - Vantaan ammattiopisto Varia - Vantaa, Finland

City of Vantaa, Corporate Management and Vitality, Employment and Integration Service Area Advice and Starter Services Vernissakatu 1, 01300 Vantaa We are currently seeking a service specialist for the renewing employment and integration service area. The role offers challenges, continuous learning, and the opportunity to influence the content of your work. We expect a goal-oriented approach and an open, positive attitude from you. Job seekers, employers, and new residents moving to the area can easily find us and trust that our core activity is efficient, customer-oriented employment services. We aim to enhance residents' opportunities for education and skill development to meet labor market needs. We support newcomers to Vantaa in settling in and pathways to employment. As a service specialist, you will be responsible for collecting and entering customer information into the customer data system to support data-driven management, providing information, advice, and guidance services related to job search and integration processes, and communicating with job seekers at the initial stage of employment search. The role requires familiarity with services promoting employment and integration. Additionally, you will initiate customer job searches, handle statutory tasks at the beginning of the job search process, provide advice and guidance, and communicate with customers. The position is located in the general advice team within the Vantaa employment and integration service area, under the Advice and Starter Services unit, which is one of six customer service units in our organization. This unit is responsible for new job seekers' starter services and customer advice. The work is carried out by six teams: (1) Ohjaamo, (2) general advice, (3) multilingual advice, (4) employment services starter team, (5) international starter team, and (6) career counseling services. These teams support job seekers in starting their job search, guide them to suitable services, and handle advice related to employment, unemployment benefits, and integration. They also assist customers in independent job searching. Your work includes customer service at various employment service points, phone and email support, and administrative tasks such as handling mail, communicating with clients and the organization, and entering registration forms. The role may also include tasks from other teams if necessary. We offer a meaningful and responsible job with opportunities for growth and development. Our organization provides a diverse work environment in a friendly and encouraging setting. Our premises are located in Tikkurila, and flexible partial remote work is possible according to city policies. We encourage applicants from diverse backgrounds. We use anonymous recruitment methods, which remove all personal information from applications to keep applicants anonymous until the interview stage. Please do not include personal details such as family situation, health, age, or gender in your application. Applications must be submitted electronically. Vantaa is a forward-looking city with ongoing growth and major investments to enhance vitality. Faster employment and integration of residents are central to our work. Learn more about our services for job seekers [here](https://www.vantaa.fi/fi/tyonhaku-ja-tyollistaminen).