Sales & Customer Operations Specialist - Nexthink - Madrid, Spain

Join a fast-growing SaaS software business and play a central role in driving operational excellence across the customer journey. As part of our Quote-to-Cash organization, you will be the operational backbone for Sales, Customer Success, Finance, and Compliance — ensuring every deal flows cleanly from quotation to order fulfilment, renewal, and cash collection. Support Sales teams with quotation creation, review, and management. Process customer orders accurately and on time — including software license subscriptions, service contracts, and license delivery. Review contractual and booking documentation to ensure compliance, accuracy, and audit-readiness. Maintain and manage customer renewals with a high level of accuracy and proactive follow-through. Provide licensing support to customers and internal stakeholders across the full license lifecycle. Provide first-level operational support to Go-to-Market teams through efficient ticket management. Collaborate with Cash Collection teams to support invoicing and payment follow-up. Maintain high standards of customer data quality and CRM hygiene. Support Quality and Compliance teams by ensuring data integrity across all operational workflows. Contribute actively to transformation projects and continuous improvement initiatives. Qualifications include 5+ years of experience in Sales Operations, Revenue Operations, or Customer Operations within a software or SaaS environment. Strong working knowledge of the Quote-to-Cash cycle — from quotation and order processing through to invoicing and renewals. Salesforce expertise is essential; broader familiarity with CRM and ERP systems is a plus. Exceptional attention to detail with a results-oriented, ownership mindset. Strong communicator with a genuine customer service mindset and collaborative approach. Comfortable working autonomously under pressure in a fast-paced, international environment. Experience contributing to or leading process improvement and transformation initiatives. Benefits include hybrid work, private health insurance, unlimited vacation, and a salary of €42,000–€72,000. Join us to shape the future of digital employee experience management.