Debt Agent - Bondora - Latvia

As a Debt Agent for the Latvian market, you will play a key role in helping customers find sustainable solutions to their financial obligations while supporting Bondora's recovery and portfolio performance goals. Working closely with customers, courts, bailiffs, and internal stakeholders, you'll manage debt recovery cases across different stages of the collections process — from negotiating repayment plans and resolving customer inquiries to supporting legal recovery procedures when necessary. Your work will have a direct impact on customer outcomes, operational efficiency, and recovery rates in one of Bondora's growing markets. This is an opportunity to join a developing collections function and contribute to shaping best practices, improving processes, and driving meaningful results. We're looking for someone who combines strong communication and negotiation skills with attention to detail, financial understanding, and a proactive approach to problem-solving. If you enjoy taking ownership, working independently, and making a tangible impact, we'd love to hear from you. Your main responsibilities will be: Handle incoming debtor communications (emails, calls, chats) and make proactive outbound calls to customers in debt Negotiate and conclude repayment agreements with customers Prepare and submit standardized applications to courts and bailiffs for debt recovery Manage and share case information and documentation with legal and collection partners Respond to official inquiries from courts, bailiffs, and other authorities Accurately document interactions and updates in CRM system Monitor and manage assigned portfolio, ensuring performance and progress Ensure compliance with applicable laws, regulations, and internal policies Collaborate with internal teams on complex cases Perform additional tasks as required based on the nature and flow of work