Head of Customer Operations - Bondora

Bondora is seeking a Head of Customer Operations to oversee our customer support, AML, quality assurance, and automation across European markets including Estonia, Finland, Netherlands, Spain, Latvia, Lithuania, and Denmark. This senior leadership role involves transforming the support function into a highly automated, insight-driven, and compliant operation. Responsibilities include managing multi-market teams, driving automation, ensuring AML compliance, leading QA, and optimizing cost-to-serve. The ideal candidate has experience in digital customer operations, process engineering, and data-driven decision making, with a background in financial services or fintech preferred. Bondora offers a competitive salary, benefits, and opportunities for professional growth. The recruitment process involves multiple interviews, case studies, and assessments, culminating in an offer to join the team.