UX Designer & Researcher - Frends iPaaS - Remote - Global

At Frends iPaaS, we're redefining how integrations and automation work — making them fast, easy, and transparent for thousands of users worldwide. Our UX practice is growing, and we need someone who wants to own the experience, not just execute tickets. We’re now hiring a UX Designer & Researcher to join our R&D team. This role is primarily about design, but the best candidate will also be curious enough to go talk to users, run a usability test, or sketch out a journey map when the team needs it. You won’t have a researcher sitting next to you on day one — so you’ll need to be comfortable filling that space when it matters. If you’re the kind of person who asks "but why does the user need this?" before opening Figma, we want to hear from you. You’ll own the end-to-end UX of a complex, globally used integration platform — from early concepts to shipped features. You will work on interaction design for automation pipelines, dashboards, and API tooling — genuinely hard problems worth solving. You will have a seat at the table with product managers, developers, and leadership — your voice shapes what gets built and why. You will help establish the foundations of a UX research practice — running usability tests, gathering user feedback, and turning it into actionable insights. You will develop UX standards and patterns that will outlast any single feature. You’re probably a fit if you have a portfolio that shows how you think, not just what you’ve shipped. You’ve designed complex, multi-step workflows or data-heavy interfaces before — and you know how hard it is to make them feel simple. You’re comfortable with ambiguity and can drive toward clarity without waiting to be told what to do. You’ve done at least some user research — interviews, usability tests, anything that got you out of your own assumptions. You can explain your design decisions clearly to engineers, product managers, and stakeholders who don’t share your vocabulary. You know Figma well enough that it doesn’t slow you down. You’re curious about what AI means for design work — not just as a productivity hack, but as something that might genuinely change how we think about the craft. You’ve worked in enterprise SaaS, B2B tools, or anything with a technical user base. You’ve built or contributed to a design system. You have experience with UX artifacts like journey maps, personas, or service blueprints. You’ve worked in a small or scaling team where you had to figure things out as you went. We offer a real ownership stake in a UX practice that’s still being shaped — your decisions will matter. You will collaborate closely with a Head of UX who wants to build something great, not just maintain the status quo. You will work on a product that’s genuinely complex and interesting to design for. We trust, give freedom, and promote flexibility: enjoy our low hierarchy and relaxed organizational culture. Enjoy modern, flexible working times and hybrid work options. Join a company that’s growing fast across 16 countries, with the stability and ambition to match. Meet your future lead: Emma Varjo recently returned to Frends to build our UX practice from the ground up. Read her thoughts on the future of design at Frends here: Emma’s return to redesign the Frends experience. We mean it when we say we’re not hiring for a checklist. If you read this and thought "I could do most of this, and I’d love the challenge of the rest" — that’s exactly the energy we’re looking for. Send us your portfolio and tell us what excites you about this kind of work. Read from our blog why talents choose Frends and why Frendszies stays with us. Interested in joining us? Would you like to become a key part of our growing team and help us create the best integration community in the industry? Get in touch, and let’s connect! Additional Information: The role will be filled as soon as the right person is found. Compensation: Earn a fixed salary adequate to your expertise (approx. 55-63K€) & benefits. The start is flexible according to your situation. The role requires professional written and spoken English. We prefer locations near our office in Espoo, Finland as we would like you to visit the office from time to time. Our recruitment process includes three to four discussions (digital and live). To ensure a smooth and informative process, you will meet at least our People Integrator, CTO, and Head of Design. Portfolio and reference checks are also included in our process. Please note that we accept applications for this position only through our career website.