Customer Success Sales Representative

What if your next job lets you simplify payments for millions, every single day? Nexi is a leading payment company in Europe with international scale and the dynamism of a fast-moving tech company. At Nexi, your skills, curiosity, and ambition help shape what comes next. Your Everyday at Nexi: As a Customer Success Sales Representative, you’ll join a collaborative and forward-thinking team based in Vallila, Helsinki. Together, we work on building strong relationships with merchant customers, driving customer retention, and helping businesses maximise the value of Nexi’s payment solutions. About Your Future Role: In this position, you will: Connect with our existing customers through inbound and outbound calls. Retain merchant customers across various industries through upselling, cross-selling and contract re-negotiations. Identify customer needs and delivering solutions that improve customer satisfaction. Contribute to and exceeding personal and team KPIs. Collaborate with Merchant Services teams to continuously develop our business. Build long-term customer relationships through excellent communication and service. Contribute to a positive, open and success-driven team environment. What We Value in You: Essential Qualifications: Proven track record of high performance in sales or customer retention. Experience within Telecom, Fintech, Insurance or another relevant industry. Fluent Finnish and business-level English language skills. Strong communication and problem-solving skills with a customer-first mindset. Ability to identify customer needs and create value-driven solutions. Bonus Skills: Swedish language skills. Experience working with sales, retention or customer service KPIs. Strong negotiation and influencing skills. A proactive and structured approach to work. Ability to thrive both independently and as part of a collaborative team. Even if you don’t check every box, your unique potential and willingness to learn could set you apart. What’s in it for You? Attractive salary and a competitive benefits package to reward your expertise and contributions Tech equipment: Get the tools you need to succeed, including the latest technology to support your work Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential Life and Culture at Nexi Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page. Diversity and Inclusion Commitment At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed. Next starts with you, everyday At Nexi, our next idea, our next innovation, starts with you. Join us today.

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