Senior SaaS Operations Engineer (IGT1) - IFS - Remote - Global

You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents. As a member of the team providing Sitecore’s global 24/7 coverage, your work hours and schedule may vary according to the company’s needs and in compliance with local legal requirements, and you may be required to work hours or shifts outside your regular schedule. You will be paid any overtime or additional compensation or offered time off in lieu, to which you may be entitled based on your work hours, in accordance with the applicable law and company policy. Key Responsibilities include executing standardized services, handling incidents, contributing to root cause analysis, participating in technical calls, collaborating with engineering teams, deploying and maintaining applications and infrastructure, monitoring, tracking project progress, suggesting improvements, updating runbooks, and mentoring junior engineers.