Customer Service Agent - Finavia Oyj - Helsinki, Finland
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Job Description
We are hiring customer service agents for Helsinki Airport for the winter season 2026-2027. The role involves guiding travelers, security checks, and maintaining terminal order. The job requires active observation, social skills, and the ability to work under pressure. Fluency in Finnish and English is necessary, other languages are a plus. The position is shift-based, requiring security clearance, drug testing, and alcohol testing. Benefits include skill development in a leading European airport company.
Company Information
| Location | Active listings |
|---|---|
| Helsinki, Finland | 74 |
| Vantaa, Finland | 40 |
| Rovaniemi, Finland | 12 |
| Ivalo, Finland | 11 |
| Vaasa, Finland | 10 |
| Helsinki-Vantaa Airport, Finland | 10 |
| Kittilä, Finland | 8 |
| Kruunupyy, Finland | 7 |
| Mariehamn, Finland | 6 |
| Jyväskylä, Finland | 6 |
| Kokkola, Finland | 5 |
| Savonlinna, Finland | 5 |
| Kemi-Tornio, Finland | 3 |
| Kuusamo, Finland | 3 |
| Tampere, Finland | 3 |
| Helsinki-Vantaa Airport, Vantaa, Finland | 3 |
| Joensuu, Finland | 3 |
| Remote - Global | 3 |
| Oulu, Finland | 3 |
| Kemi, Finland | 2 |
| Pirkkala, Finland | 1 |
| Kajaanin lentoasema, Finland | 1 |
| Remote - Finland | 1 |
| Kuopio, Finland | 1 |
| Kokkola-Pietarsaari, Finland | 1 |
| Vasa, Finland | 1 |
| Turku, Finland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 23 |
| Maintenance Worker | 20 |
| Customer Service Representative | 17 |
| Electrician | 14 |
| Maintenance multi-skilled worker | 10 |
| Project Manager | 8 |
| Maintenance Specialist | 7 |
| Infrastructural Project Manager | 6 |
| Marketing Specialist | 6 |
| Maintenance professional | 6 |
| Maintenance Supervisor | 5 |
| Maintenance Multi-skilled Worker | 5 |
| Maintenance worker | 5 |
| Maintenance Engineer | 5 |
| Rescue Services Shift Supervisor | 5 |
| Technology Lead | 4 |
| Apron Supervisor | 4 |
| Customer Service Agent | 4 |
| Firefighter | 4 |
| Healthcare Professional | 4 |
| Data Scientist | 3 |
| VIP Coordinator | 3 |
| Customer Service Specialist | 3 |
| Technical Maintenance Specialist | 3 |
| Marketing Manager | 3 |
| Rescue Manager | 3 |
| Supervisor | 3 |
| Security Specialist | 2 |
| Customer Service | 2 |
| Marshaller | 2 |
| Procurement Manager | 2 |
| Rescue Worker | 2 |
| Business Manager | 2 |
| Rescue Services Supervisor | 2 |
| Lead | 2 |
| Maintenance versatile worker | 2 |
| Communications Intern | 1 |
| Analytics Engineer | 1 |
| Planner | 1 |
| Researcher | 1 |
| Payroll Clerk | 1 |
| Head of Maintenance | 1 |
| Technology | 1 |
| Manager | 1 |
| Electrical Maintenance Specialist | 1 |
| Maintenance All-rounder | 1 |
| Service Manager | 1 |
| Scheduler | 1 |
| Security Clearance Service Manager | 1 |
| Security Officer | 1 |
| Maintenance Manager | 1 |
| Facility Maintenance Technician | 1 |
| Community Relations Manager | 1 |
| Process and Maintenance Operator | 1 |
| Maintenance Multiskilled Worker | 1 |
| Security and Passenger Service Agent | 1 |
| Airport Manager | 1 |
| Security Check-in Agent | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 30 |
| Intern | 8 |
| Manager | 8 |
Finavia Oyj appears in 224 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Helsinki, Finland, Vantaa, Finland, and Rovaniemi, Finland.
About
Includes details from the Finnish Trade Register.
Julkinen osakeyhtiö
Service activities incidental to air transportation
Financial Overview (2024)
Finavia Oyj was profitable in 2024 with revenue of €346.0M and a profit margin of 10.1%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Guide travelers
- Perform security checks
- Maintain terminal order
Requirements
- Fluent in Finnish and English
- Active observation skills
- Good social skills
- Ability to work under pressure
Education Level
None required