Senior Offering Manager, Customer Digital Experience - KONE Oyj - Remote - Global

At KONE, our purpose is to improve the flow of urban life. We make people's journeys safe, convenient, and reliable in and between buildings. Within Commercial & Operations (C&O), we drive the development and deployment of service and digital offerings globally. We are looking for a Senior Offering Manager, Customer Digital Experience to join our Service & Digital Offering team in Espoo, Finland. In this exciting role, you will be working with service digital offerings, focusing on customer digital experience, end-user communication, and API ecosystem development. You will play a key role in ensuring continuity of existing services while driving the development of new digital offerings. This role is a fixed-term position (May 2026 – December 2026) based in Espoo, Finland, with an opportunity to contribute to critical digital service continuity and development during a key period. Key responsibilities Own and drive service customer digital experience offerings, including end-user communication solutions Ensure continuity and performance of existing digital service offerings Develop and scale new digital service offerings in line with business needs Lead and coordinate API ecosystem development and integrations Drive customer portal integrations and digital user journeys Enable and expand QR code-based end-user communication solutions Collaborate cross-functionally with Product (KTI), Areas, and Front Lines Ensure full lifecycle performance: from concept → commercialization → deployment → operations.