Key Account Manager - Metsä Group - Remote - Global

Metsä Tissue Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group’s Tissue and Greaseproof Papers business, Metsä Tissue, produces hygiene products for households and professionals, and greaseproof papers for cooking and food packaging. Our high-quality locally produced brands – Lambi, Serla, Mola, Tento, Katrin and SAGA – make daily life cleaner. We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall. This recruitment is carried out anonymously. Metsä Tissue is currently looking for TWO KEY ACCOUNT MANAGERS to join our Commercial Team. What is the job that awaits you? As a Key Account Manager, you will play a central role in building, managing and growing long-term partnerships with a number of local key accounts and end-customers. Your mission is to drive profitable sales growth through proactive value based selling, strong customer relationships and a deep understanding of market dynamics. In this role, you are responsible for the full account management of your customers – from identifying business opportunities and participating in tenders to offer creation, pricing decisions and new product placements. You analyze market trends and customer needs, translate insights into concrete actions and execute the local sales plan accordingly. You work closely with internal stakeholders such as Marketing, Customer Service, Demand Planning, Supply Chain and Sales Operations to deliver high customer satisfaction and resolve issues efficiently. You also actively maintain CRM data, follow up on customer performance and bring the voice of the customer into cross-functional development initiatives. Ultimately, you are accountable for achieving sales targets, strengthening customer loyalty and contributing to the overall commercial success of the business. The position is located at Metsä Group's head office in Espoo and you will report to Sales Director. What are we expecting of you? We are looking for a commercially driven professional with 5+ years of experience in FMCG and B2B sales with wholesalers in the Facility Management segment and participating in Public tender processes, preferably with key account responsibility. In addition you have 5+ years of experience in using CRM to centralize customer data, automate tasks, track interactions and streamline sales pipeline. You have a Bachelor’s or Master’s degree in business or another relevant field, and you feel confident working in an international environment, communicating fluently in English and the local language. You have a strategic mindset combined with a hands-on approach to value based selling. You are an effective communicator and negotiator who can build trust-based relationships both internally and externally. Your way of working is structured, analytical and self-driven, and you are comfortable managing multiple priorities in a results-oriented environment. To succeed in this role, you bring strong problem-solving skills, business acumen and the ability to lead and influence across functions without formal authority. You are familiar with modern digital business tools, have good presentation and project management skills, and are flexible when it comes to travel. Above all, you are motivated to take ownership, drive continuous improvement and grow together with your customers and the organization. Career in the new era at Metsä Group An international growth business – build a successful career At Metsä Group. The forest industry is a prime example of the bioeconomy and circular economy, and shows the way to the future. Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil free raw materials. With us, you’ll get to develop future skills, business and products with a long-term perspective, together with our top professionals. Our big company offers a wide range of career opportunities and many interesting challenges. Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it. We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture and sports benefits. Enter a new era in your career, welcome to Metsä Group!