Safer Gambling Analyst (English Speaking) * - Immense Group - Tal-Pietà, Pieta

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as an English-speaking Safer Gambling Analyst to help us maintain the highest standards of Safer Gambling practices. Who and what we are after? - Language proficiency: native or close to native level of English, both spoken and written - Keen interest in the psychology of addiction, regulatory and compliance knowledge - Ability to listen effectively and understand others, empathy - Willingness to learn and strive to improve - Willingness to improve business operations - Positive mindset and a flexible approach - Ability to work well in a team - Analytical thinking with excellent attention to detail - Ability to work in a fast-paced, dynamic environment A taste of what you’ll do - Safeguard players and the business by liaising with players via email or phone to ensure a Safer Gambling experience - Analyze risk-scoring reports to identify potential addictive behavior, contact at-risk players, and provide support - Monitor escalated player registrations to prevent underage gambling - Assess risk and refund eligible self-excluded players - Review follow-up case reports regularly - Escalate complex cases with recommendations to senior management - Assist vulnerable players with a solution-focused approach - Recommend operational changes to improve Safer Gambling activities - Promote Safer Gambling culture through awareness and training Employee benefits - Private health insurance - Wellness allowance up to €300/year - Breakfast & Lunch in penthouse kitchen, saving up to €3,000/year - Birthday leave - Company and team-building events - Relocation package to Malta, including flight and two weeks of accommodation - And more! Apply today and be part of our success story! Our recruitment process - Interview with TA Specialist - Online assessment - Interview with hiring manager Meet all criteria? Apply now!