Manager, Customer Support - Basware Oyj - Remote - Global
Customer Support Manager
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Job Description
Customer Support provides professional, efficient and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. The 1st Line Support India team is part of the global support unit, acting as the first contact point for customers, resolving standardized requests. The role involves managing a team of 17 support consultants, focusing on high-quality customer service, continuous improvement, and team development.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 13 |
| Espoo, Finland | 9 |
| Remote | 6 |
| Multiple locations | 5 |
| Tampere, Finland | 4 |
| Pori, Finland | 2 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Senior Manager | 3 |
| Customer Success Manager | 3 |
| Solution Consultant | 2 |
| CRM Solutions Consultant | 1 |
| HR Operations & Service Delivery | 1 |
| HR Business Partner | 1 |
| Senior Cloud Developer | 1 |
| Senior HR Specialist | 1 |
| Manager | 1 |
| Manager, Professional Services | 1 |
| Project Manager | 1 |
| Data Scientist | 1 |
| Marketing Technology Solutions | 1 |
| HR Operations Specialist | 1 |
| Product Owner | 1 |
| Team Lead | 1 |
| Public Relations | 1 |
| Data Engineer | 1 |
| Marketing Specialist | 1 |
| Human Resources Specialist | 1 |
| Paid Search Strategist | 1 |
| Controller | 1 |
| SEO & AEO Lead | 1 |
| Senior Customer Success Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 11 |
| Manager | 8 |
| Senior | 7 |
| Mid-level | 1 |
Basware Oyj appears in 40 indexed job postings in JobCrawls' Finland dataset since August 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Espoo, Finland, and Remote.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
Basware Oyj was profitable in 2024 with revenue of €92.7M and a profit margin of 0.2%.
Data shown is based on historical job postings from our database.
