Sales Operations (Quality, Audit & Compliance Lead) - Nexthink - Remote - Global

Responsible for designing and running quality assurance and compliance programs across the sales operations to ensure process adherence, accurate data, regulatory compliance, and continuous improvement. The role combines audit planning, data analysis, controls testing, training, remediation and cross-functional coordination to reduce risk and improve overall efficiency. Key responsibilities include developing and maintaining a risk-based audit program covering CRM usage, approvals, contracts, quoting, billing, licensing, and data integrity; executing audits; monitoring compliance metrics; performing root-cause analysis; validating sales data; maintaining policies and documentation; building and delivering training; leveraging automation and analytics; supporting external audits. Qualifications include deep experience in Quote to Cash operations, 4+ years in sales operations or related roles, proven auditing experience, strong analytical skills with SQL, Excel, BI tools, and ability to drive cross-functional change. Success metrics include reduction in audit findings, data accuracy, and audit coverage. Behavioral competencies include being detail-oriented, pragmatic, and influential. The role is based in Madrid, Spain, with a hybrid work model and benefits such as private health insurance, unlimited vacation, flexible hours, and relocation support.