Financial Mediation Officer - Intrum - Remote - Global

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. We are looking for a talented and experienced financial mediation officer to join our dynamic team. Under the guidance of Mohammed, Team Manager, your main tasks will include supporting debtor clients, proposing amicable solutions, resolving disputes, handling requests via phone, email, and multichannel, negotiating payment plans and schedules, conducting solvency studies, processing invoices, making preventive follow-ups, managing collections, and ensuring follow-up within ethical and company guidelines. You will be welcomed with a WELCOME day and trained by our Coaches. You should bring clear, professional, and reasoned communication skills, experience in customer relations and financial mediation, negotiation skills, versatility, autonomy, active listening, knowledge of multichannel customer relations techniques, and comfort with digital tools and IT. We offer work Monday to Friday, a gross monthly salary of €2100, flexible contracts of 35 or 37 hours plus one RTT, health insurance, meal vouchers of €10 (60% employer covered), employee benefits, free parking, accessible public transport, and reimbursement of half of public transport subscriptions. The recruitment process involves one HR interview and one with your future manager. All positions are open to disabled applicants. Apply now!