Senior Customer Marketing Manager - North America (Remote, Eastern Time Zone) - M-Files Oy - Remote - Global

The Senior Customer Marketing Manager will design and deliver customer marketing campaigns and communications targeted at existing M-Files customers. This role is responsible for planning and executing upselling and cross-selling initiatives, including account-based marketing (ABM) campaigns and customer events across North America. You will also plan and execute global customer webinars, manage product launch communications, create and distribute the M-Files Community content, and execute customer communications to ensure consistent engagement and value delivery. This position provides an exciting opportunity to develop and execute both global and North America–focused customer marketing and communication campaigns, while collaborating cross-functionally with teams across M-Files. As a key member of the marketing organization, you will play a pivotal role in generating pipeline and driving growth within our existing customer base—from strategic planning through execution and performance analysis. Additionally, you will support customer advocacy efforts in North America, working within M-Files’ global advocacy framework to identify customer success stories and testimonials that showcase the value of our solutions. Your time will be divided evenly, with approximately 50% focused on global initiatives and 50% dedicated to North America. You will work closely with the team in Europe.